SERVICE COORDINATOR

Oxygen Digital Shop

Key Responsibilities

• Coordinate and manage all customer service requests and complaints through O2 Care.
• Act as the central point of communication between customers, service engineers, and branch teams.
• Schedule and assign service calls to technicians based on location, urgency, and expertise.
• Monitor service job progress and ensure timely closure with proper documentation.
• Maintain and update service records in the ERP system accurately.
• Follow up with customers post-service to ensure satisfaction and collect feedback.
• Generate daily and monthly service performance reports for management review.
• Ensure adherence to company service standards, warranty policies, and O2 Protection plans.

Qualifications

• Graduate or Diploma holder.
• Age: 25-40 years.

Location

PALA, Kerala, INDIA