Inbound Sales Development Representative

About the Role

Marketing Development Representatives (MDRs) identify and connect with inbound prospective customers on the impact ServiceTitan can bring to their business. A successful MDR drives the initial sales process by qualifying leads, conducting detailed discovery, and setting up the Account Executive for success.

What You'll Do (Responsibilities)

• Build a strong pipeline of prospective customers by sourcing potential leads and converting inbound opportunities efficiently.
• Implement creative ways to engage and build rapport to maintain and progress your book of prospects.
• Successfully book product demonstrations between ServiceTitan and potential customers by collaborating with Account Executives to secure the partnership.
• Clearly articulate the product's value and areas of opportunity to prospects via phone and/or e-mail.
• Achieve and exceed daily KPIs and monthly quota for qualified meetings and pipeline generation.

What You'll Bring (Qualifications)

• Exceptional verbal and written communication skills to effectively manage a high volume of daily phone and e-mail contacts.
• Genuine self-motivation and ambition.
• An intense appetite to seek and adapt feedback for continuous improvement.
• Strong teamwork mentality, demonstrating effective collaboration and being a positive influence on colleagues.
• Adaptability and the ability to think outside the box to proactively address potential roadblocks and/or issues.

Requirements & Tech Stack

• Salesforce
• Salesloft
• Gong
• ChiliPiper

Our Investment in Your Success

• Opportunity to learn directly from experienced sales leaders.
• Advancement opportunities into roles like Account Executive, Sales Manager, or Customer Success.
• Competitive compensation plan and high earning potential.
• Structured 2-Month Enablement Program:
• Comprehensive new hire orientation.
• In-depth training on the trades industry, customer personas, and our Ideal Client Profiles (ICP).
• Dedicated training on Salesforce, Salesloft, Gong, and ChiliPiper.
• Personalized development through one-on-one call review coaching, interactive role-playing, and hands-on learning with your Manager.
• Hybrid Schedule: If within ~40 miles of a Hub office, required to go to the office 1-2 days a week.