Front Office Supervisor

About the Role

PetVet Care Centers' Northwest Veterinary Clinic of Stanwood is seeking a Front Office Supervisor to ensure courteous and efficient client service. The role involves phone management, payment processing, and supervision of care coordinators, with the flexibility to serve as a care coordinator when needed.

Key Responsibilities

• Supervise care coordinators, including hiring, evaluating, and enforcing policies.
• Schedule care coordinators based on staffing needs and provide backup.
• Address client complaints and escalate issues to the Hospital Manager.
• Manage specialist scheduling.
• Handle financial transactions, including processing refunds, returns, credits, and payment plans.
• Generate billing statements, assist with collections, and prepare end-of-month reports.
• Serve as backup to the Hospital Manager for building maintenance.
• Perform other assigned tasks as directed by the Manager.

Requirements & Tech Stack

• Applicants must be 18 years of age or older.
• High School diploma or equivalent.
• Ability to follow and enforce company policies.
• Experience in a veterinary environment, including terminology and protocols.
• Exceptional client care service.
• Exceptional verbal and written communication skills.
• Supervisory skills with good interpersonal abilities.
• Ability to work effectively with other management team members.
• _Familiarity with Impromed Practice Management System* (Preferred)
• _Experience in processing payments, refunds, returns, and credits* (Preferred)
• _Experience in dealing with client concerns* (Preferred)

Qualifications

• High School diploma or equivalent.
• 18 years of age or older.
• Veterinary terminology and protocols.
• Client service.
• Communication skills (verbal and written).
• Supervisory skills.
• Interpersonal skills.

Schedule

• Monday through Thursday

Pay Range

• $21—$24 USD