System Coordinator
Moxie Pest Control
Irving, TXFresher1h agovia LinkedIn
About the Role
As a Systems Coordinator, you will provide fast, friendly, and accurate support to field sales representatives, enabling them to focus on selling. You will collaborate with the Senior Systems Coordinator and across departments to resolve challenges faced by the sales team. Your role is crucial in ensuring sales representatives have the necessary support and resources, while also helping to maintain the smooth operation of systems, data, and processes.
Key Responsibilities
- Serve as a primary point of contact for the field sales team, managing daily support requests and problem-solving in:
- Technology Support
- Housing Support
- Payroll Support
- Contracts Support
- Respond to and resolve rep requests via Zendesk and Google Chat promptly and accurately.
- Troubleshoot common system and technical issues, escalating complex problems to the Senior Systems Coordinator with clear documentation.
- Adhere to established SOPs and processes for consistent support delivery.
- Assist with data audits and CRM updates to ensure record accuracy and reliable reporting.
- Identify recurring issues or gaps and propose improvements for processes and documentation.
- Help maintain current SOPs, training materials, and system documentation.
- Track work and ensure follow-through until all issues are resolved.
- Support Sales Operations leadership with projects and other assigned tasks.
Requirements & Tech Stack
- Zendesk
- Google Workspace
- CRM
- SOPs
- Zendesk
- Google Chat
Qualifications
- Possess a Customer-Service Attitude, with a passion for helping people and solving problems.
- Be Eager to Learn, quickly grasping new systems and aspiring to become a subject matter expert.
- Demonstrate Comfort with Ambiguity, researching, asking questions, and figuring out solutions.
- Be Detail-Oriented and Organized, capable of managing multiple systems and requests without oversight.
- Exhibit strong Communication Skills, explaining information clearly and ensuring others feel heard.
- Practice Proactive Follow-Up, taking ownership of issues, providing updates, and seeing them through to completion.
Preferred:
- 1+ year of experience in customer support, operations, or an administrative role.
- Experience with Zendesk, Google Workspace, or a CRM is a plus.