Application Engineer, Additive (3D Scanning)

About the Role

This position supports the Additive Manufacturing Sales team with industry-leading 3D Scanning OEMs such as Artec and Zeiss. The primary goal is to provide technical support to the Sales team, enabling clients to implement advanced 3D scanning technologies. This role offers comprehensive customer support, from initial technology demonstrations and discussions to post-sales consulting and training. The Solutions Consultant will identify the best solution for clients and ensure proper product implementation. The ideal candidate possesses a keen eye for identifying additional service or software opportunities and strong interpersonal and presentation skills to foster positive, long-term client relationships.

Key Responsibilities

• Maintain a high level of expertise with all TriMech products, demonstrated through achievement of technical certifications including Artec and Zeiss 3D Scanners.
• Represent TriMech Solutions as local branding.
• Collaborate with Account Managers to discover client needs/concerns regarding TriMech products and services, and help shape the future vision of product implementation.
• Capture client feedback for marketing and other departments.
• Maintain and help create relationships with TriMech clients.
• Support sales efforts by evaluating projects and providing technical solutions for customers.
• Perform demonstrations of 3D scanners and software for prospects and clients.
• Assist customers in identifying the best solution for product manufacturability.
• Create data sets and showcase 3D scanner as well as software functionality for custom demonstrations.
• Conduct webinars and seminar presentations.
• Identify sales opportunities from a technical perspective.
• Conduct technical and process-oriented visits for existing clients.
• Act as a technical liaison, interfacing with clients and prospects on a technical level.
• Provide service or project work as required.
• Provide technical support as required.
• Conduct regularly scheduled in-person or online 3D scanner related training classes.
• Work with clients to create custom training classes and proper curriculum.
• Perform other related duties as assigned, consistent with the scope and level of the role.

Requirements & Tech Stack

• Understanding of reverse engineering and metrology principles.
• SOLIDWORKS or 3D CAD skills.
• Lean Six Sigma knowledge.
• Inspection software such as PolyWorks/PCDMIS/ControlX, Zeiss Inspect is good to know.
• Working knowledge of part inspection process, GD&T, and First Article inspection is a plus.
• Ability to get into high-security facilities.
• Ability to travel as much as 2 days/week, including occasional overnight stays.

Qualifications

• Bachelor’s Degree or equivalent.
• Excellent customer relationship building skills.
• Strong verbal and written communication skills.
• Adaptability to a busy environment and an ever-changing daily/weekly schedule of tasks.
• Self-starter requiring minimal management oversight.
• Passionate thought leader in 3D Scanners.

Compensation

• $65,000 - $70,000 per annum
• Quarterly Bonus based on Activity - $1,000 per quarter
• Annual Company Bonus based on KPIs and company performance – 4% of base

Perks and Benefits

• Hybrid Work Arrangements
• Flex PTO
• Competitive Group Benefits Plan
• Perkopolis Membership Access – Employee perk and discount programs.
• Wellness Program
• Social Events