Trust & Safety New Associate

About the Role

Accenture's Trust & Safety team helps improve the quality and safety of online content, serving as an important line of defense for platform companies. This role offers hands-on job experience in systematically testing, evaluating, and challenging AI systems and platforms to improve content integrity, quality, and safety, including with generative AI.

Key Responsibilities

• Analyze and review user profiles, audio, videos, and text-based content.
• Investigate, escalate, and resolve issues reported by users or flagged by the system.
• Review, classify, and/or remove content according to client guidelines using specific tools and channels.
• Understand and remain updated on changing client policies and guidelines.
• Stay up-to-date with industry trends, generative AI shortcomings, and advancements in content moderation and responsible AI regulations.
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team.
• Develop and execute prompt strategies to interrogate large language models on various topics related to responsible AI.
• Analyze model responses for appropriateness, inappropriateness, refusal to answer, or appending disclaimers.
• Collaborate with team members to understand responsible AI issues based on model responses.
• Contribute to the development of best practices and guidelines for content moderation and responsible AI governance and policy.

Requirements & Tech Stack

• User-Generated Content Moderation
• Content Management
• Familiarity with responsible AI
• Familiarity with the internet, internet platforms, and internet culture

Qualifications

• Any Graduation
• Strong coping, emotional resilience, and stress-management skills
• Excellent comprehension and communication skills
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs.
• Strong attention to detail
• Comfort synthesizing and analyzing information from multiple streams.
• Strong critical thinking and decision-making skills
• High affinity and cultural awareness of political and social situations regarding the relevant market and region.
• Active participation in Accenture's well-being support program for the Trust & Safety community.