Digital Presence Tech

About the Role

This is an Extra Help position designed to complete a short-term, high-priority special project in support of the Public Information Office. The role requires direct focus on managing sensitive organizational digital assets, resolving ownership disputes with legacy operators, and handling confidential operational data. The position requires the ability to work independently, exercise sound judgment, communicate effectively, and adapt to changing priorities.

Key Responsibilities

• Provides technical, research, and project coordination support to the Health Care Agency Public Information Office.
• Assists with research, preparation, and dissemination of public-facing information, including website content, informational materials, presentations, reports, and other communications products.
• Supports the development, review, and maintenance of agency communications materials.
• Assists with agency websites and social media platforms, keeping them regularly updated.
• Collects, records, and analyzes information related to the online business presence and digital location data for the Ventura County Health Care Agency.
• Researches and identifies existing, duplicate, and inaccurate business listings across healthcare directories and online search platforms such as Google Maps, Bing, and Apple Maps.
• Initiates and tracks formal ownership transfer requests from former owners to the official County organizational account.
• Coordinates direct platform verification steps (phone, postcard, domain validation).
• Constructs and validates bulk upload files (CSV/XLSX) to standardize facility names, addresses, telephone numbers, operating hours, suite numbers, ownership information, and healthcare service attributes.
• Researches legacy, duplicate, or inaccurate clinic map pins across digital mapping networks and coordinates information updates.
• Maintains detailed project tracking records of account access credentials, verification statuses, and platform resolution logs.
• Develops Standard Operating Procedures (SOPs) and reference materials.
• Trains staff to ensure seamless, long-term listing governance.
• Serves as the primary point of contact for platform support specialists and staff to navigate verification delays, resolve ownership disputes, and align digital assets with county standards.
• Performs other related duties as required.

Requirements & Tech Stack

• Google Maps, Bing, Apple Maps
• CSV/XLSX file creation
• Standard Operating Procedures (SOPs) development
• Experience navigating websites, online databases, digital platforms, content management systems, business directories, mapping applications, or other web-based systems.
• Intermediate proficiency in Microsoft Word, Excel, and PowerPoint.
• Communication with former site owners, agency staff, and search platform support teams.
• Experience managing multi-location Google Business Profiles, local SEO, or digital marketing assets.
• Ability to organize and track multiple assignments, maintain accurate records, follow established procedures, and meet deadlines.

Qualifications

Any combination of education and/or experience which would provide the knowledge, skills, and abilities to perform this position.

Education and Experience Options:

• Completion of an associate’s degree or higher from an accredited college or university in media communications, business administration, information technology, computer information systems, graphic design or a closely related field AND one (1) year of professional, full-time experience in marketing, media relations, graphic design, or in a related communications role.
• Three (3) years of professional, full-time experience in marketing, media relations, graphic design, or in a related communications role.

Desired Experience:

• Experience utilizing software tools such as Adobe Creative Suite (Premiere Pro, Photoshop) or other editing software like Cap-Cut, Final Cut Pro, DaVinci Resolve, and Canva.
• Experience managing online business listings, local SEO, and digital presence in support of a healthcare department or operation.

Knowledge, Skills, and Abilities:

• Knowledge of: techniques for gathering, evaluating, transmitting, or conveying information; record keeping practices and techniques; core principles of digital asset management, local search listings, and mapping platforms such as Google Business Profile, Bing Places, and Apple Maps; data verification, auditing, and spreadsheet management techniques; principles of customer service and professional business communication; and healthcare facility operational structure and site navigation needs.
• Skill in: research and information gathering; digital platform navigation; organization and project management; problem solving; and Microsoft Office and common digital productivity tools, including Excel or similar spreadsheet applications.
• Ability to: collect and evaluate information; develop reasonable recommendations; communicate effectively oral and in writing; establish and maintain cooperative working relationships; independently manage time; organize, analyze, and standardize multi-location dataset records; reason logically to troubleshoot listing ownership disputes, account lockouts, and mapping inaccuracies; and exercise discretion and maintain confidentiality.

Recruitment Process

• Final Filing Date: October 30, 2026, at 5:00 p.m.
• Application and supplemental questionnaire submission required.
• Application evaluation to determine if stated requirements are met.
• Training and Experience Evaluation (T&E) or Oral Examination.
• An eligible list may be established for up to one (1) year.
• A thorough pre-employment, post-offer background investigation may be required.