Salesforce Analyst

About the Role

The Salesforce Analyst will work on-site in Thane in a full-time capacity, supporting business teams by maintaining and optimizing Salesforce.com and related data processes.

Key Responsibilities

• Configuring and administering Salesforce.com.
• Managing user accounts.
• Creating and updating reports and dashboards.
• Ensuring data integrity across the platform.
• Analyzing business requirements.
• Translating business requirements into Salesforce solutions.
• Collaborating with stakeholders to improve workflows and system adoption.
• Monitoring key performance metrics.
• Performing data analysis to generate insights.
• Documenting processes and changes.
• Providing user training.
• Troubleshooting issues.
• Partnering with cross-functional teams to support ongoing process improvements and strategic initiatives.

Requirements & Tech Stack

• Salesforce.com administration (user management, security settings, customization, report/dashboard creation).
• Data analysis and data analytics.
• Business process mapping.
• Requirements gathering.
• Translating business needs into technical solutions.
• CRM concepts.
• Sales operations.
• Reporting tools.

Qualifications

• Strong analytical skills with experience in data analysis and data analytics to interpret trends, support decision-making, and validate system changes.
• Hands-on experience with Salesforce.com administration.
• Effective communication skills to collaborate with stakeholders, gather requirements, explain technical concepts clearly, and provide user training.
• Ability to work systematically with attention to detail, ensuring data quality, documentation accuracy, and compliance with internal standards.
• Bachelor’s degree in Information Systems, Computer Science, Business, or a related field, or equivalent practical experience.
• Experience in business process mapping, requirements gathering, and translating business needs into technical solutions.
• Familiarity with CRM concepts, sales operations, and reporting tools; exposure to other business systems or integrations is an advantage.
• Capability to work independently and as part of a cross-functional team, with strong problem-solving and time management skills.