Manufacturing Solutions Manager

About the Role

• Own inbound sales and customer success for small and mid-sized accounts from start to finish: full sales cycle, onboarding, and ongoing renewals.
• Support your direct manager, who leads your business unit on Mid-Market and Enterprise deals.
• Maintain day-to-day momentum within your business unit to allow the team to focus on largest opportunities and customer base.
• Opportunity to grow into leading your own business unit and running Mid-Market and Enterprise deals as the business unit grows.

Day to Day

Small Accounts and Mid-Market (as requested)

• Inbound: Work inbound leads, understand business needs, screen for customer fit. Coordinate demos.
• Demos: Schedule and run demos tailored to customer needs.
• Trials and Proof of Value: Set success criteria, run trial calls, maintain touchpoints, address concerns, and obtain purchase orders.
• Trade shows and customer travel: Support travel requirements as needed.

Running the Sales Cycle

• Sales cycle management: Full cycle from start to finish. Identify necessary stakeholders, set up touchpoints, run trial meetings, vet and position ROI and business proposition, handle competitive positioning, negotiate, and challenge customers when needed.
• Quotes, POs, and order forms: Build, send, manage, and ensure completion.
• Negotiations, vendor forms, and onboarding documentation: Negotiate pricing and terms, handle NDAs, vendor forms, and customer onboarding documentation.
• Opportunity inactivity risk: Identify and re-engage stalled opportunities.

After the Close

• Project management and onboarding: Ensure customers go live with a clear plan. Large accounts, key accounts, and pilots receive extra attention.
• Continued support: Serve as the customer's first point of contact and pull in internal resources.
• Expansions and renewals: Identify expansion opportunities and own renewals.
• Customer churn risk: Flag and act on at-risk accounts.
• Voice of customer: Provide feedback to product and leadership.
• Continued value creation: Advocate for continued customer adoption.
• Billing and payment: Manage PO and invoice escalations.

Supporting the AE On Mid-Market and Enterprise deals

• Support initial trial kickoff calls.
• Support deeper technical calls.
• Build quotes, order forms, vendor forms, and other sales-related documentation.
• Track major project plans and onboarding tasks.
• Track continued support issues, expansion signals, and renewal dates.
• Capture voice of customer.
• Assist with customer case studies, reviews, and testimonials.
• Support related sales requests from direct manager and leadership.

Requirements & Tech Stack

Main Prerequisites

• Manufacturing experience: Worked in or around a manufacturing floor, quality department, or supply chain. Understand how parts are made, inspected, and supplier interactions. Ability to quickly learn new processes.
• Deep curiosity and positive work ethic: Customer-focused, dives into understanding customer operations, advises, and helps work through constraints until ROI is clear. Persistent problem-solving.
• Self-starter: Proactive, requires minimal oversight, asks relevant questions, aims to elevate the team, strives to be an A player.
• Willingness to travel as needed (trade shows and customer visits).

Strong Considerations

• Background in manufacturing, quality, engineering, operations, or supplier quality.
• Familiarity with ISO 9001, AS9100, ISO 13485, ITAR, and 21 CFR Part 11.
• Experience engaging and supporting technical, product-heavy solutions with multiple stakeholders.
• Ability to communicate with operators, techs, advocates, champions, and C-suite.
• Direct communicator, comfortable with tension in deals.
• Deep willingness to grow into the role and support the business.

Consultative Approach and Technical Credibility

• Listens actively, asks probing questions, and helps customers identify operational challenges.
• Breaks complex problems into simple, actionable solutions.
• Guides customers through solution evaluation and demonstrates how 1factory addresses pain points.
• Engages manufacturing professionals as a peer and trusted advisor with credibility built on experience or fast learning of QMS software, manufacturing workflows, and industry compliance standards.
• Builds trust and rapport with strong written and verbal communication.
• Experience running customer business reviews is a plus.

How We Measure Success

• Response time and accuracy on inbound leads.
• Small account pipeline management, closed revenue, and trial conversion.
• Time to go live and implementation goals.
• Renewal rate and account expansion.
• Speed and accuracy in meeting customer requirements via deployment support.
• Business unit efficiency with a team-based approach.

How the Role Grows

• Now: Own small accounts and support direct manager and business unit.
• Next: Take on Mid-Market accounts with guidance.
• Future: Lead your own business unit, running Mid-Market and Enterprise deals.