Cient services executive

About the Role

This is a full-time, on-site Client Services Executive role based in Mumbai. The Client Services Executive will manage end-to-end client communication, including understanding project requirements, setting expectations, and ensuring timely updates throughout the production lifecycle.

Key Responsibilities

• Coordinate with internal teams such as photography, videography, post-production, and CGI to align deliverables with client briefs and brand guidelines.
• Track project timelines.
• Manage approvals.
• Resolve issues.
• Maintain documentation to support smooth execution and client satisfaction.
• Support proposal creation.
• Support basic reporting.
• Support relationship-building activities to foster long-term partnerships and identify opportunities for account growth.

Requirements & Tech Stack

• Client servicing and account management skills, including stakeholder communication, expectation setting, and relationship building.
• Project coordination and organizational skills, with experience managing timelines, deliverables, and cross-functional collaboration.
• Basic understanding of creative production workflows in photography, videography, CGI, and digital content creation.
• Strong written and verbal communication skills, with attention to detail and a focus on clarity and professionalism.
• Proficiency in common productivity tools (e.g., email, spreadsheets, project trackers) and comfort working with digital asset management systems.
• Ability to work on-site in Mumbai.
• Ability to handle multiple projects simultaneously.
• Ability to adapt to a fast-paced creative environment.

Qualifications

• Prior experience in e-commerce, creative agencies, or media/production environments is an advantage.
• Bachelor’s degree in Business, Marketing, Communications, Media, or a related field, or equivalent practical experience.