Client Relations Specialist

About Astravant Realty

Astravant Realty LLP is a Mumbai-based luxury residential advisory firm working with owners of premium residences across South Mumbai and Bandra to lease their homes to pre-qualified corporate and expatriate tenants.

About the Role

As a Client Relations Executive, you will be the first point of contact between Astravant and apartment owners. This is a full-time, on-site role in Mumbai, with structured training from day one.

Key Responsibilities

• Call apartment owners to introduce Astravant's leasing services.
• Understand each owner's leasing requirements: configuration, furnishing, expected rent, availability, and point of contact.
• Hand over interested owners to senior advisors with complete and accurate notes.
• Schedule and manage follow-ups, and log every call in the tracking sheet the same day.
• Represent Astravant with warmth and professionalism in every interaction with high-net-worth homeowners.
• Share regular updates on call outcomes and owner feedback with the leasing team.

Qualifications

• Excellent spoken English and Hindi; Marathi is a plus.
• A poised, confident, and courteous telephone manner.
• Comfortable speaking with senior professionals and high-net-worth individuals.
• Organised and disciplined about follow-ups and record-keeping.
• Comfortable using a smartphone, WhatsApp Business, and Google Sheets.
• 1–2 years of experience in hospitality, luxury retail, private banking, customer relations, or real estate is preferred. Freshers with strong communication skills are welcome.

What We Offer

• Fixed monthly salary with performance-based incentives.
• Hands-on training and mentoring from our senior advisory team.
• Exposure to Mumbai's luxury residential market.
• Room to grow into a leasing advisory role.