is Hiring, International Voice

HCLTech is Hiring: AR Callers - Medical Billing

Location: Chennai

Work Mode: Work from Office

Shift: US Shift (Night Shift)

Designation: Senior Process Associate

Role Summary

Drive measurable revenue cycle quality improvements by owning complex AR calling and denial management analysis. Apply healthcare RCM expertise to ensure accuracy, identify root causes of recurring denial issues, and support continuous improvement using operational reporting.

Key Responsibilities

• Analyze healthcare RCM performance data to identify trends in AR calling outcomes and denial patterns.
• Own AR calling and denial management workflows for complex cases, ensuring timely and accurate completion.
• Review denial reasons, supporting documentation, and process steps to determine corrective actions.
• Coordinate with internal stakeholders to resolve issues, reduce delays, and minimize rework.
• Identify root causes for recurring denial themes and recommend process improvements.
• Report on operational metrics and escalation trends for performance tracking.
• Use AI-enabled assistance (summarization, anomaly detection) to improve speed and consistency.

Requirements & Tech Stack

• MS Office (Excel, Word, etc.) - Strong proficiency
• AI-enabled assistance

Qualifications

• 1.5+ years of experience in Healthcare RCM operations, quality, or analytics.
• Experience in AR calling and denial management workflows.
• Understanding of RCM concepts (claims workflow, denial drivers, resolution steps).
• Experience with SOPs and quality standards.
• Ability to analyze trends and recommend improvements.
• Strong communication and stakeholder coordination skills.
• Relevant experience in the healthcare domain.
• Excellent communication skills.