BPM is Hiring For Service Desk Voice Support
Infosys BPM
Pune, Bengaluru1–4 yrs4h agovia Naukri
About the Role
Infosys BPM is hiring for Service Desk Voice Support in Bangalore and Pune. This is a full-time, 100% Work from Office role with 24x7 shift rotation (US Shifts). We are looking for enthusiastic and customer-focused individuals with excellent communication skills and a passion for helping people in a fast-paced environment.
Key Responsibilities
- Engage with international customers to resolve queries and provide outstanding support.
- Build rapport through active listening, empathy, and professional communication.
- Deliver solutions by understanding customer needs and navigating internal processes.
- Maintain high standards of ethics, integrity, and customer satisfaction.
- Adapt to evolving tools, technologies, and workflows with agility.
Requirements & Tech Stack
- Mandatory Requirements:
- 12-18 months work experience in Service Desk/Tech Support providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms.
- Fluent English communication is a must.
- 100% Work From Office (no hybrid or remote option).
- Comfortable with night/rotational shifts (US time zones).
- Preferred Experience:
- Store support for areas like POS, Warehouse application support.
- Intermediate Knowledge:
- T/S Small Forms (iOS, Andrioid, Windows).
- T/S OS (Windows XP-10), Browsers, MS Office suite, O365, Messaging, Outlook 2013-19, Skype for Business, Microsoft Teams, SharePoint and OneDrive for Business.
- Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions.
- Network collaborations & VPN T/S, TCP/IP, OSI, Network devices and carriers.
- Basic Knowledge:
- Networking.
- Other Experience:
- Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.
Qualifications
- Graduate (15 years of formal education).