Business Operations Associate

About the Role

EDMO is an AI-powered company that helps universities and higher education institutions streamline enrollment processes. The Business Operations Associate is a full-time role based in Lehi, UT, with a hybrid work arrangement.

Key Responsibilities

• Support day-to-day operational activities.
• Track key business metrics.
• Maintain internal process documentation.
• Coordinate cross-functional workflows between product, finance, and client success teams.
• Optimize operational processes.
• Prepare reports and dashboards.
• Assist in budget tracking and resource planning.
• Communicate with internal stakeholders.
• Monitor operational performance.
• Identify process gaps.
• Recommend improvements to enhance efficiency and service quality.
• Support implementation projects for new clients.
• Ensure smooth handoffs between teams.
• Contribute to continuous improvement initiatives.

Requirements & Tech Stack

• Strong business operations skills: process optimization, workflow coordination, basic project management.
• Excellent interpersonal skills and communication abilities.
• Analytical skills: interpret data, build reports, provide insights.
• Foundational finance skills: budget tracking, cost analysis, revenue or expense monitoring.
• Comfort with technology and SaaS tools.
• Experience with CRM, project management, or data visualization platforms is beneficial.
• Detail-oriented, organized, and able to manage multiple tasks and deadlines.

Qualifications

• Bachelor’s degree in business, finance, operations management, or a related field, or equivalent practical experience.
• Prior experience in operations, business analysis, or a similar role in a technology or education-focused organization is a plus.