Guest Services Associate

About the Role

Centre Point Hospitality is seeking a full-time, on-site Guest Services Associate for their Amravati location. This role is responsible for delivering courteous, efficient, and professional service to all guests, ensuring positive and personalized experiences.

Key Responsibilities

• Welcoming guests on arrival.
• Assisting with check-in and check-out processes.
• Handling inquiries about hotel facilities, local attractions, and reservations.
• Managing guest requests.
• Coordinating with other departments for smooth service delivery.
• Resolving guest concerns promptly.
• Maintaining accurate records.
• Processing payments.
• Answering phone calls and emails.
• Upholding hotel standards of hygiene, safety, and customer care.

Requirements & Tech Stack

• Guest Services and Guest Service skills.
• Excellent Customer Service skills, including problem-solving and conflict resolution.
• Reservations-related skills, including managing bookings, updating reservation systems, and ensuring accuracy of guest details.
• Clear and professional Communication skills (verbal and written).
• Ability to work flexible shifts, including weekends and holidays.
• Professional appearance and reliability.
• Ability to collaborate in a diverse team environment.

Qualifications

• A high school diploma or equivalent is required.
• A diploma or degree in hospitality management or a related field is an advantage.
• Prior experience in hospitality or front office operations is beneficial.
• Familiarity with hotel management or POS systems is beneficial.