Graduate Admissions Specialist

About the Role

The Graduate Admissions Specialist position is located within the Graduate School at the University of North Carolina at Greensboro (UNCG). This role manages the application process for designated graduate programs and non-degree seeking students pursuing graduate-level courses. It also assists in retention efforts by identifying students needing additional support and directing them to appropriate resources.

Key Responsibilities

• Manage The Application Process For Students Applying To Selected Graduate Programs And For Non-degree Seeking Students Pursuing Graduate Level Courses.

• Process applications accurately and in a timely manner using Slate and Banner technology, aligning with program requirements and Graduate School policies.

• Enter data correctly and interpret information within the Banner Student Information module and Slate software.

• Utilize standard office equipment such as computers, printers, copiers, and scanners.

• Maintain organization and prioritize tasks effectively when faced with multiple demands.

• Establish daily routines while remaining flexible for urgent situations.

• Identify and resolve issues related to software and student application processes.

• Follow established processing guidelines for timely and high-quality performance.

• Exercise sound judgment in problem resolution and seek consultation when necessary.

• Participate in team efforts to improve application and admission processes, taking initiative to ask questions, make suggestions, and test new processes.

• Maintain reliable attendance and adhere to professional conduct expectations.

• Assist department/program staff in planning and monitoring processes for their applicants.

• Consult with other affected office areas when practices change or are created, proactively fostering collegiality.

• Assist Departments With Recruitment And Retention Efforts.

• Stay informed about specific program requirements and deadlines.

• Build and maintain working relationships with faculty and staff for information sharing.

• Attend recruitment fairs and department events.

• Collaborate with Enrolled Students Services on the academic probation report.

• Provide outreach to students and direct them to campus resources.

• Assist With Records Maintenance In The Graduate School.

• Organize and maintain electronic and paper records for ease of retrieval.

• Follow Graduate School guidelines for scanning, retention, and storage of documents.

• Utilize technology to identify student records needing follow-up or that have aged out.

• Produce specific and routine reports using Banner or Slate software.

• Identify and ensure accurate and timely scanning of records for permanent data storage.

• Protect confidentiality and security of information according to Graduate School and FERPA guidelines.

• Correct duplicate records in Banner and Slate.

• Provide guidance on proper record management to assigned graduate assistants.

• Communication

• Explain admissions policies and procedures to applicants, faculty, and staff, providing assistance as needed.

• Clarify requirements of assigned graduate programs, their admissions policies, and Graduate School policies.

• Initiate and respond to written and verbal communications from and about graduate applicants.

• Listen carefully and respond promptly, courteously, and professionally, being aware of personal impact and interaction with diverse audiences to provide high-quality customer service.

• Use correct grammar and spelling.

• Articulate ideas clearly and in an organized manner, free of office jargon, when communicating with external customers.

• Maintain courteous, clear, direct, and open communication focused on office needs with all appropriate staff.

• Resolve conflicts or questions directly by clarifying communication, seeking supervisor intervention when necessary.

• Avoid abrupt or inappropriate tone, especially in electronic communication.

Requirements & Tech Stack

• Slate
• Banner Student Information System
• Banner
• Standard office equipment (computer, printer, copier, scanner)

Qualifications

• Bachelor’s Degree