Supplier Management Specialist

Key Responsibilities

• Supplier Performance Management:
• Manage strategic supplier performance.
• Maintain scorecards, KPIs, reports, reviews, and meetings.
• Monitor contracts and SLAs.
• Address gaps through corrective actions.
• Improve service, quality, cost, and operations.
• Build strong relationships and maintain commercial governance.
• Contract Management:
• Manage supplier contracts throughout their lifecycle.
• Monitor obligations, pricing, and service commitments.
• Support renewals, amendments, and extensions.
• Maintain accessible records.
• Work with Procurement and Legal to clarify contract terms.
• Tender and Supplier Selection Support:
• Support sourcing and tender activities.
• Contribute to RFPs, RFIs, evaluations, and due diligence.
• Assist with supplier assessments, onboarding, and transitions.
• Define performance and service expectations.
• Financial and Commercial Management:
• Track supplier spend, volumes, and cost trends.
• Measure results against budgets and targets.
• Support invoice checks and payment resolution.
• Verify pricing and identify savings.
• Report spend, volume, and performance.
• Risk and Business Continuity:
• Work with Risk Management and Operations.
• Assess operational, financial, geopolitical, cybersecurity, sustainability, and compliance risks.
• Maintain risk registers and track mitigation actions.
• Support continuity plans, incident management, and reviews.
• Supplier Governance:
• Ensure compliance with company policies, regulations, sustainability commitments, and ethical standards.
• Support onboarding and ongoing governance.
• Review compliance records and certifications.
• Escalate issues appropriately.
• Data, Reporting, and Insights:
• Maintain supplier dashboards and reports.
• Analyze operational and commercial data.
• Identify trends and improvement opportunities.
• Report to key stakeholders.
• Support forecasting and capacity planning.
• Collaboration:
• Partner with Procurement, Operations, Finance, Customer Service, Planning, Risk Management, Legal, and other teams.
• Prevent silos and share expertise.
• Support cross-training, supplier transitions, business changes, and major projects.
• Promote an integrated, end-to-end supply chain.

Requirements

• Demonstrate a strong commitment to achieving goals.
• Monitor progress regularly, take responsibility for group outcomes, and encourage accountability and ownership.
• Recognise and share credit for contributions.
• Serve as a subject matter expert and provide coaching and mentoring to others.
• Explain complex technical matters clearly and adapt communication to suit the audience.
• Remain current within the discipline, build external connections, and apply best practices.
• Provide clear instructions and direction.
• Listen actively, ask effective questions, and consider different viewpoints.
• Explain the wider business context clearly.
• Manage unexpected situations independently and act with confidence.
• Remove obstacles and follow through on agreed actions.
• Encourage initiative by providing appropriate information, resources, and support while maintaining individual ownership of goals and achievements.
• Ask relevant questions and gather facts from multiple sources.
• Identify and analyse problems, recommend suitable solutions, and manage routine issues independently.
• Promote cooperation across the team.
• Remove barriers that affect team performance and support the effective resolution of conflicts.
• Identify opportunities for teams to collaborate.
• Seek input and expertise from team members, and encourage open, constructive discussion on matters affecting the team.
• Provide support without reducing individual ownership.
• Help individuals and teams achieve their objectives, and recognise shared contributions to successful outcomes.

Work Arrangements

• Shift Timings: 2pm-11pm
• Working remotely from home up to 3 days a week and in our office in a hybrid style.
• Working flexible hours - flexing the times you work in the day.

Benefits

• Comprehensive Health Insurance: Covers you, your immediate family, and parents.
• Enhanced Health Insurance Options: Competitive rates negotiated by the company.
• Group Life Insurance: Ensuring financial security for your loved ones.
• Group Accident Insurance: Extra protection for accidental death and permanent disablement.
• Flexible Working Arrangement: Achieve a harmonious work-life balance.
• Employee Assistance Program: Access support for personal and work-related challenges.
• Medical Screening: Your well-being is a top priority.
• Modern Family Benefits: Maternity, paternity, and adoption support.
• Long-Service Awards: Recognizing dedication and commitment.
• New Baby Gift: Celebrating the joy of parenthood.
• Subsidized Meals in Chennai.
• Various Paid Time Off: Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, and Gazetted Public Holidays.
• Free Transport pick up and drop from home - office - home (applies in Chennai).