IT Intern

About the Internship

Estrome Technologies invites applications from motivated students and fresh graduates interested in software applications, technical operations, application support, and software testing. The selected intern will receive hands-on training and assist the technical team with monitoring, testing, customer support, and documentation.

Key Responsibilities

• Application Monitoring
• Assist in reviewing application health dashboards.
• Monitor and report system alerts.
• Maintain daily monitoring checklists.
• Escalate issues to the support team.
• Software Testing
• Perform basic functional testing.
• Identify application errors and bugs.
• Document issues with screenshots.
• Assist with regression testing.
• Technical Support
• Assist with basic troubleshooting.
• Maintain support ticket records.
• Respond to routine application queries under supervision.
• Coordinate with team members on reported issues.
• Product Demonstrations
• Learn application features and workflows.
• Assist with preparing product demonstrations.
• Support customer onboarding and training.
• Documentation
• Prepare daily activity reports.
• Maintain support and testing records.
• Create basic user guides and FAQs.

Requirements & Tech Stack

• Basic knowledge of computers and IT systems.
• Familiarity with MS Office and Excel.
• Understanding of web applications.
• Interest in software testing and troubleshooting.
• Good communication skills.
• Willingness to learn and work in a team.

Qualifications

• B.Sc. IT / BCA (Final-Year Students or Graduates)

Work Requirement

• Candidates must be available to work on-site at the Lucknow office.

Internship Benefits

• Practical experience in software production support.
• Hands-on application monitoring and testing.
• Exposure to technical troubleshooting and customer support.
• Guidance and training from the technical team.
• Opportunity for full-time employment based on performance and business requirements.