Cust Exp Specialist

About the Role

Honeywell Technologies is a global, pure-play automation company.

Key Responsibilities

• Processes orders/Billing, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.
• Develops and maintains positive customer relations.
• Coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.
• Substantially impacts the relationship between Honeywell and the customer.
• Process Day to Day Order/Billings/PR.
• Clear Backlogs.
• Respond to Customer Queries and Claims (non-Disputes).
• Collaborate with different cross functions for Customer Resolutions and Process Improvement.
• Work with Dispute Team to manage the disputes.

Requirements & Tech Stack

• SAP- Order Management
• Salesforce
• SAP
• Excel
• Case Management
• O2C knowledge

Qualifications

• Any Graduate with a minimum of 2 years of experience.
• Highly adaptable and able to learn new technologies quickly.
• Encourage & Follow Honeywell Behavior/policies.