Technical Inside Sales Engineer

About the Role

Seeking a driven and motivated engineer to join our sales team focusing on growing business with existing customers and developing new business. This position will involve applications engineering and inside sales support in a result-driven, fast-paced environment. The role includes extensive formalized training, mentorship, and development of skills in CaptiveAire products, application engineering processes, business development, and sales strategies.

Key Responsibilities

• Build relationships with existing and new customers.
• Perform application engineering to apply products using sound engineering principles.
• Project management of installations in progress, managing schedules and plans to ensure equipment is on-site when needed.
• Provide service and technical support for existing equipment.
• Support end users to maintain high levels of customer service, assisting contractors with wiring and remote troubleshooting.
• Provide integrated application engineering and design support for ventilation applications, focusing on sustainable products and the latest technologies.
• Work directly with Engineers, Contractors, End Users, and Food Service Dealers.
• Conduct inside sales support and application engineering.
• Responsibilities may include presentations, quotes, submittals, and technical product support.
• Educate and promote CaptiveAire products through conference calls, meetings, presentations, and product demos.
• Research and develop new business opportunities.
• Provide top-notch customer service with a willingness to go above and beyond.
• Prioritize quick turnaround times.
• Continuously evaluate and improve processes and the customer experience.

Requirements & Tech Stack

• 4-year technical degree in a mechanical, electrical, construction, or science-oriented curriculum preferred.
• Excellent computer, organizational, and communication/presentation skills.
• Problem-solving abilities with a passion for continuous learning.
• Strong desire to interface with the customer.
• Embrace new technologies and demonstrate business savvy.
• Passion for work with an aggressive nature to succeed.
• Willingness to travel for training opportunities.
• If not already completed, expectation of FE Exam completion in area of study within 6 months of employment for engineering graduates.
• Must be a “go getter”.

Qualifications

• 0-5 years of experience required.
• Ability to apply CaptiveAire products.
• Understanding of application engineering processes.
• Knowledge of business development and sales strategies.
• Familiarity with kitchen ventilation systems.
• Understanding of fans, heaters, ductwork, and HVAC equipment.
• Ability to manage schedules/plans.
• Skills in customer service.
• Competence in design-build projects.
• Ability to handle the design phase of a project.
• Experience with procurement processes.
• Ability to monitor equipment performance post-installation.
• Skills in business molding and shaping.
• Ability to add value to the market.