Executive, Post Market Surveillance

About the Role

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere.

Key Responsibilities

• Effectively manage and process complaints and/or MDRs.
• Perform daily tasks associated with processing complaint files and MDRs across multiple product lines, which may include:
• Opening complaint records.
• Collecting necessary complaint information.
• Performing follow-up with the customer (written and verbal).
• Determining reportability of complaints.
• Creating associate Regulatory reports (e.g., MDRs) per regulations.
• Evaluating complaints for need to investigate and coordinating sample retrieval.
• Responding to customer complaints (written and verbal).
• Timely closure of complaints, as per procedure.
• Effectively manage workflow, identifying and escalating issues.
• Triaging internal and external communication for complaints.
• Participate in continuous improvement efforts and projects, as assigned.

Qualifications

None explicitly stated, beyond the responsibilities of the role.