Associate Patient Service Specialist
Vanderbilt University Medical Center
About the Role
Vanderbilt General Dentistry provides comprehensive dental care for patients of all ages, offering preventive, restorative, and emergency services. The team treats a wide range of dental conditions, including broken or missing teeth, dental pain and infections, gum disease, impacted wisdom teeth, and tooth sensitivity.
Position Hours
Monday - Friday Days
Key Responsibilities
- Conducts patient check-in and check-out.
- Manages and maintains reception area and welcome tablets; impacts patient’s MHAV engagement.
- Schedules appointments through clinical communication or direct request and effectively communicates to patients.
- Provides excellent customer service and recovers service through de-escalation with guidance.
- Obtains and loads insurance coverage, performs verification, and resolves various RTE errors to ensure appropriate billing; utilizes payor verification websites.
- Generates accurate registration efficiently and collects payments due at time of service to meet collection metrics.
- Ensures compliance of all HIPAA, consent, and billing forms to patients while ensuring HIPAA, consent and billing forms meet established benchmarks.
- Interprets patient situations involving minors/incapacitated adults to ensure patient is protected and represented within VUMC policies and legal guidelines.
Requirements & Tech Stack
- CUSTOMER SERVICE (Novice): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
- PATIENT SCHEDULING (Fundamental Awareness): The ability to coordinate and schedule patient appointments, procedures, and other office visits with various computer systems in the hospital or clinic. Knowledge of VAS and EPIC decision trees.
- PATIENT DOCUMENTATION (Fundamental Awareness): The ability to receive and record patient information compliant with legal guidelines.
- MEDICAL TERMINOLOGY & DOCUMENTATION (Fundamental Awareness): The ability to comprehend medical terminology and documentation in an office or surgical setting.
Qualifications
- Education: High School Diploma or GED
- Work Experience: Less than 1 year