(USA) Coach/Ops Mgr Trainee

About the Role

The Coach/Ops Mgr Trainee position at Walmart focuses on leading and developing teams, driving financial performance, and ensuring a high-quality customer experience.

Key Responsibilities

• Leads and develops teams by teaching, training, and actively listening to associates.
• Tours stores and provides feedback through the TourtoTeach method.
• Communicates and collaborates with all levels of associates regarding store operations, technology, business initiatives, merchandising, and company direction.
• Introduces and leads company change efforts, providing clear expectations and guidance for implementing business solutions.
• Communicates business objectives to teams effectively.
• Models and demonstrates exceptional customer service standards using the One Best Way (OBW) service model.
• Manages and supports customer service initiatives such as store of the community and community outreach programs.
• Ensures customer needs, complaints, and issues are successfully resolved.
• Develops and implements action plans to correct deficiencies and provides process improvement leadership.
• Drives financial performance and sales by reviewing and evaluating Profit Loss (PL) statements.
• Manages and assists in budgeting, forecasting, and controlling expenses indexed to sales.
• Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develops and implements action plans to mitigate shrink and ensure sales and profit goals are achieved.
• Provides supervision and development opportunities for hourly associates, including hiring, training, mentoring, assigning duties, setting clear expectations, and providing recognition.
• Promotes a belonging mindset in the workplace and recruits and develops qualified associates.
• Coordinates, completes, and oversees job-related activities by developing and maintaining relationships with key stakeholders.
• Supports plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives.
• Builds accountability for and measures progress in achieving results.
• Identifies and addresses improvement opportunities.
• Demonstrates adaptability and promotes continuous learning.
• Ensures compliance with company policies and procedures.
• Supports company mission, values, and standards of ethics and integrity by implementing related action plans.
• Utilizes and supports the Open Door Policy and provides direction on applying these in business processes.
• Builds high-performing teams, embraces differences, and creates a workplace where associates feel seen, supported, and connected.
• Creates opportunities for all associates to thrive.
• Works collaboratively, builds strong and trusting relationships, and communicates with impact, energy, and positivity to motivate and influence.
• Attracts and retains talent, empowers and develops talent, and recognizes others' contributions and accomplishments.
• Maintains and promotes the highest standards of integrity, ethics, and compliance.
• Models Walmart values to support and foster culture.
• Holds oneself and others accountable.
• Supports Walmart's goal of becoming a regenerative company by making a positive impact.
• Acts in a selfless manner, exhibiting humility, self-awareness, honesty, fairness, and transparency.
• Delivers results while putting the customer first, considering and adapting to how, where, and when customers shop.
• Applies the EDLP (Everyday Low Price) and EDLC (Everyday Low Cost) business models.
• Makes decisions based on data insights and analysis, balancing short and long-term priorities.
• Considers customers, associates, shareholders, suppliers, business partners, and communities when making plans.
• Displays curiosity and a desire to learn.
• Takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.
• Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.

Requirements & Tech Stack

• Proficiency in coaching and developing teams.
• Experience with customer service initiatives and process improvement.
• Financial management skills, including reviewing Profit Loss (PL) statements, budgeting, forecasting, and expense control.
• Merchandise presentation and inventory management experience.
• Shrink mitigation strategies.
• Supervisory experience.
• Familiarity with company policies and procedures.
• Understanding of Open Door Policy.
• Commitment to fostering a culture of belonging.
• Ability to build strong and trusting relationships.
• Effective communication and motivational skills.
• Adherence to ethical standards and Walmart values.
• Customer-first approach.
• Data-driven decision-making.
• Adaptability and continuous learning.
• Curiosity and desire to learn.
• Courage and resilience.
• Use of new technologies and skills.

Qualifications

• 2 years of college; OR
• 1 year of retail experience and 1 year of supervisory experience; OR
• 2 years of general work experience and 1 year of supervisory experience.
• Associates will be required to attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Benefits

• Competitive pay.
• Performance-based bonus awards.
• Health benefits: medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid time off: PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• PTO and/or PPTO for vacation, sick leave, holidays, or other purposes (amount depends on job classification and length of employment).
• Live Better U: Walmart-paid education benefit program for full-time and part-time associates, covering high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are paid by Walmart.

Compensation

• Hourly wage range: $31.25 - $38.46*.
• Actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
• Additional compensation includes annual or quarterly performance bonuses.
• Additional compensation for certain positions may include:
• Regional Pay Zone (RPZ).
• State Pay Differential.

*Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change.