Customer Relationship Management Executive

About the Role

Awigna is seeking a confident, well-spoken, and result-oriented CRM Executive to join our team. The ideal candidate will possess excellent English communication skills, strong client-handling abilities, and the capacity to convert potential customers into store walk-ins through effective calling and follow-ups.

Key Responsibilities

• Make outbound calls to potential and existing customers.
• Convert leads and customer inquiries into store visits.
• Build and maintain strong relationships with customers.
• Follow up regularly with interested clients to encourage store visits and purchases.
• Explain products, offers, and services professionally.
• Handle customer queries and provide excellent customer service.
• Maintain accurate records of calls, leads, and follow-ups in the CRM system.
• Coordinate with the store team to ensure a smooth customer experience.
• Achieve daily and monthly calling, appointment, and conversion targets.

Requirements & Tech Stack

• Excellent spoken English is mandatory.
• Strong communication, convincing, and interpersonal skills.
• Ability to convert customer calls into store walk-ins.
• Good follow-up and relationship-building skills.
• Basic knowledge of Excel and CRM software.
• Target-oriented with a positive and professional attitude.

Qualifications

• Experience in telecalling, CRM, customer service, or sales.