Associate AI Builder

About the Role

Artera is hiring an Associate AI Builder to construct agentic systems that provide exceptional patient experiences for customers, covering areas such as scheduling, referral coordination, medication refills, and billing. This role involves contributing to customer-facing squads, owning initiatives from discovery to production, onboarding new customers, and delivering enhancements. The position requires creativity, a drive for world-class solutions, and initiative/accountability.

Key Responsibilities

• Ownership: Manage end-to-end delivery and outcomes for designated customers.
• Strategy: Identify customer pain points and develop roadmaps to address them.
• Program Management: Coordinate stakeholders, integrate data pipelines, and ensure smooth customer onboarding.
• Agentic Development: Build novel solutions for customers by translating their operational needs into technical designs and code using Artera's internal agentic systems.
• Continuous Improvement: Monitor and enhance the reliability of developed solutions based on production feedback.
• AI-native Work: Utilize AI-native tools, primarily via the CLI, for a broad scope of responsibilities.
• Domain Expertise: Develop expertise in specific customer segments (e.g., primary care, community health, orthopedics) and integration surfaces (e.g., scheduling, referrals, patient messaging, EHR/CCaaS).
• Mentorship: Guide and onboard new builders, reviewing their work to improve agentic techniques and customer focus.
• Leadership: Contribute to squad-level prioritization and planning.

Requirements & Tech Stack

• Experience: 0 - 3 years of professional experience in software engineering, data science, machine learning, product management, product design, or technical project management, or equivalent demonstrated output. Open to fresh graduates.
• AI-native Fluency: Demonstrated ability to achieve significant output using AI-native tools (e.g., Claude Code in the terminal) as the primary working environment; rapid learning of new technologies.
• Customer Interaction: Ability to work directly and productively with customers, managing relationships and translating conversations into technical decisions.
• Product/Project Management Skills: Possess the curiosity of a product manager and the discipline of a project manager, including scoping, sequencing, communicating status, and driving work to completion.
• Communication: Proficient written and verbal communication skills to present complex concepts to various audiences.

Bonus Qualifications

• Prior experience in healthcare technology, digital health, or patient-facing products.
• Hands-on experience building production agentic systems, RAG pipelines, or MCP-based tool integrations.
• Familiarity with HIPAA, HITRUST, or FedRAMP compliance.
• Experience with EHR integrations (Epic, athena, eClinicalWorks, NextGen) or call center / CCaaS integrations.
• Experience writing evaluations and quality benchmarks for LLM-driven systems.

Compensation & Benefits

• Salary Range: $80,000 - $140,000 per year.
• Exempt position with cash compensation, equity, and benefits.
• Full health benefits (medical, dental, and vision), flexible spending accounts, company-paid life insurance, short-term & long-term disability, company equity, voluntary benefits, 401(k).
• Manager development resources, employee development funds.
• Generous time off: Company holidays, Winter & Summer break, and flexible time off.
• Employee Resource Groups (ERGs).

Work Location

• U.S. hiring focused in three cities: Santa Barbara, CA (HQ), Seattle, WA, and Kansas City, KS/MO.
• Candidates should reside in, or be willing to relocate to, one of these locations.
• In-person schedule reflecting local team collaboration.

Security Requirements

• This role supports a federal-facing product and requires eligibility for a government background check.
• Candidates must comply with organizational security policies and federal data protection standards.
• Responsibilities include secure access, incident response, and operational continuity.
• Ongoing training and adherence to compliance requirements are mandatory.
• Employees are responsible for protecting the confidentiality, integrity, and availability of systems and data, including sensitive information like PII and PHI.