Digital Supply Chain Associate

About the Role

The Prime Video Publishing Operations team is seeking a detail-oriented and motivated Publishing Operations Associate. This role is responsible for ensuring the timely and accurate publishing of content across Prime Video's global catalog, supporting the end-to-end content lifecycle from ingestion to availability. This includes partner on-boarding, asset verification, quality control, defect resolution, pipeline troubleshooting, and post-publish validation. You will work within defined Standard Operating Procedures (SOPs) and are expected to meet quality and productivity targets while communicating effectively with internal and external stakeholders.

Key Responsibilities

• Perform pre-publish and post-publish QC of digital assets to ensure they meet quality standards.
• Coordinate with content partners to flag defects, request corrected assets, and ensure delivery before launch dates.
• Monitor and resolve publishing blockers in the downstream vending pipeline.
• Proactively raise risks or blockers to the manager to prevent delays.
• Address post-publish content issues reported through customer tickets within SLA.
• Update trackers, dashboards, and workflow tools to maintain task visibility.
• Consistently meet SLA, productivity, and quality goals.
• Review and validate regional language content (Tamil, Hindi, Malayalam, and Telugu) - ~10% of workload — ensuring accuracy in metadata, titles, and descriptions.

Requirements & Tech Stack

• Knowledge of a varied set of software and editing tools, including HTML, Excel, image editing software, and SQL.
• Experience with written and verbal communication and presentation.

Qualifications

• Bachelor's degree.
• Basic understanding of video formats and digital supply chain.
• Regional Language proficiency (Tamil, Telugu, Hindi, Malayalam) is preferred.