IT Support Specialist
Careerscape
United StatesFresher1h agovia LinkedIn
About the Role
- A remote IT Support Specialist position in the Austin, Texas area.
- An entry point into the IT field with exposure to modern tools, user problems, and a path towards systems administration, security, or cloud roles.
- Involves answering support tickets, assisting colleagues via chat or video, and setting up devices and accounts.
- Ideal for patient, curious individuals who enjoy explaining technical topics clearly and can work independently and stay organized.
COMPENSATION
- Salary range: $58,000 - $82,000 per year, based on experience and qualifications.
Key Responsibilities
- Respond to help desk tickets, chat, and phone requests from employees in a timely, friendly manner
- Diagnose and resolve hardware, software, network, and connectivity issues remotely
- Set up, configure, and ship laptops and peripherals for new hires
- Create and manage user accounts, permissions, and password resets in Microsoft 365 and Active Directory
- Install, update, and troubleshoot applications and operating systems on Windows and macOS
- Support VPN, multi-factor authentication, and secure remote access for distributed staff
- Document issues, solutions, and procedures in the ticketing system and knowledge base
- Escalate complex problems to senior engineers with clear notes and context
- Help maintain an accurate inventory of company devices and licenses
- Follow security best practices and flag potential phishing or policy concerns
Requirements & Tech Stack
- Windows and macOS troubleshooting
- Microsoft 365, Google Workspace, or similar cloud tools
- Basic understanding of networking concepts such as DNS, DHCP, Wi-Fi, and VPN
- Microsoft 365
- Active Directory
- Windows
- macOS
- VPN
- DNS
- DHCP
- Wi-Fi
Qualifications
- High school diploma or equivalent; associate or bachelor's degree in IT or a related field preferred
- 6 months or more of help desk, IT internship, or technical support experience, including academic or personal projects
- Strong written and verbal communication skills
- Ability to manage multiple tickets and prioritize in a fast-paced environment
- Reliable high-speed internet and a quiet home workspace
- CompTIA A+ or similar certification a plus