Data Center Technician

About the Role

As a Microsoft Data Center Technician (DCT), you will stage, set up, and perform hardware deployments. You will also perform troubleshooting and diagnostics on equipment, as well as hardware decommissions for simple changes and refreshes, following Standard Operating Procedures. This role allows you to deepen your understanding of Data Center standard processes and procedures, develop mentoring skills, familiarize yourself with security and data management procedures, and accelerate your career growth.

Key Responsibilities

• Performs diagnostics and troubleshooting, quickly identifies the cause(s) of issues, and replaces faulty components.
• Performs post-execution quality checks and verifies grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
• Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures.
• Follows procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management units, Technician Leads, and engineering specialists.
• Assists and provides guidance to other technicians to complete challenging or complex tasks.
• Completes required training aligned to the role and workload; observes more experienced technicians to gain hands-on experience and relevant on-the-job training.
• Contributes to a positive and effective team environment by sharing information, contributing to team meetings, asking questions, and staying apprised of others' work.
• Demonstrates pride and accountability for service quality, completeness, and the resulting user experience.
• Embodies Microsoft's culture and values.
• Rack, stack, cable, label, and install servers, storage, and network equipment.
• Execute hardware deployments, upgrades, refreshes, rebuilds, and decommissioning activities.
• Verify power, network connectivity, asset tagging, grounding, staging, cabling, and labelling requirements.
• Perform diagnostics and troubleshooting to identify root causes of hardware issues.
• Repair or replace faulty components, including disks, memory modules (DIMMs), power supplies (PSUs), network adapters (NICs), GPUs, and other server components.
• Minimize customer and business impact by restoring services efficiently.
• Escalate complex issues to appropriate engineering and operational support teams.
• Follow all safety, security, operational, and change-management procedures.
• Conduct post-execution quality checks to ensure compliance with deployment standards, network design requirements, and safety protocols.
• Handle data-bearing devices in accordance with security and data protection policies.
• Maintain accurate documentation, ticket updates, and timely closure of work activities.
• Communicate, report, and escalate incidents through established operational channels.
• Collaborate with Operations Managers, Inventory & Asset teams, CETs, Engineering teams, and vendor partners.
• Provide support and guidance to other technicians during complex tasks and operational activities.
• Actively participate in team meetings, knowledge sharing, and continuous improvement initiatives.
• Complete required technical, operational, safety, and compliance training.
• Continuously build technical expertise through hands-on experience and mentoring.
• Demonstrate accountability, ownership, and pride in service quality, operational excellence, and the customer experience.
• Maintain a positive, collaborative team environment aligned with Microsoft's culture and values.
• Take responsibility for the care, security, and operational readiness of data center infrastructure and facilities.

Requirements & Tech Stack

• Experience supporting data center, server, storage, or network hardware environments.
• Performed Structured Cabling tasks.
• Strong troubleshooting and problem-solving skills.
• Ability to follow documented processes and work safely in a mission-critical environment.
• Effective communication and teamwork skills.
• Ability to work non-standard hours, including shifts, weekends, and holidays.
• 100% onsite role.

Qualifications

• Diploma or equivalent AND 2+ year(s) industry experience in a datacenter or other critical environment facility.
• Preferred: 2+ years' experience supporting IT equipment or related technology.
• Preferred: Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).
• Ability to meet Microsoft, customer and/or government security screening requirements.