Case Manager, Behavioral Health

About This Role

The Case Manager- Behavioral Health provides assessment, care coordination, and ongoing support to patients with behavioral health needs, and their families. This role addresses social determinants of health, supports patient-centered goal setting, and promotes engagement in therapy, continuity of care, and overall patient satisfaction. Working closely with providers and therapists, the Case Manager coordinates care plans and helps patients achieve their goals while supporting Evara Health’s mission and commitment to quality, patient-centered care.

Key Responsibilities

• Patient Assessment & Case Management
• Manage an assigned patient caseload, screen for common mental health and substance use disorders, and assess social determinants of health to develop patient-centered care plans.
• Provide culturally competent, strength-based, recovery-oriented case management through ongoing outreach, education, and support for patients and their families.
• Care Coordination & Treatment Follow-Up
• Coordinate internal and external referrals for behavioral health services, substance use treatment, housing assistance, vocational rehabilitation, and other community resources.
• Reinforce clinical recommendations, medication adherence, lab completion, nutrition guidance, and referral follow-through while collaborating with primary care providers and behavioral health professionals.
• Patient Monitoring & Crisis Intervention
• Conduct in-person and virtual patient check-ins to monitor progress, identify changes in health status, and support treatment goals, including regular contact with patients on active safety plans.
• Use appropriate crisis intervention skills, help prevent crises when possible, ensure patient safety, and promptly report risks or concerns to the supervisor.
• Documentation, Reporting & Outcomes
• Maintain timely, accurate EHR documentation, case notes, care plans, assessments, and outcome measures in accordance with Evara Health standards.
• Track caseload activity, patient follow-up, clinical outcomes, and service linkages; complete quarterly patient summaries and submit required data and reports on time.
• Team Collaboration & Compliance
• Participate in regular caseload consultations and meetings with the program manager to review patient needs, treatment progress, and job performance.
• Collaborate with patients, families, providers, and community partners while complying with Evara Health, HIPAA, state, federal, and accreditation requirements.

Qualifications

• Bachelor’s degree from an accredited four-year college or university with a degree in social work, psychology, or human services related field.
• Certified Case Manager preferred but not required.
• This position requires a Level 2 background screening through the Florida Care Provider Background Screening Clearinghouse.