Customer Service Representative

About the Role

Freeman Jet Center is seeking a talented Customer Service Representative to provide an elite level of customer service to crew and passengers in a fast-paced aviation services environment.

Key Responsibilities

• Provide a warm welcome and concierge service to crew and passengers.
• Collaborate with ground personnel to ensure all ground services are completed and invoiced.
• Handle and route telephone calls with a customer-oriented level of service.
• Engage in face-to-face interactions with customers during over-the-counter sales.
• Perform data entry and other computer work.
• Communicate with customers via email.
• Track inventory.
• Process financial transactions via Point of Sale Systems.
• Ensure timely and efficient service with excellent attention to detail.
• Connect clients to appropriate personnel.
• Perform administrative support tasks as needed.
• Maintain professionalism.
• Communicate with customers and employees in person, by phone, and through radio communications.

Requirements & Tech Stack

• Previous customer service experience preferred but not required.
• Must be able to work efficiently to handle payment processing, invoicing, and associated computer entries and paperwork accurately.
• Experience preferred in providing top-quality customer service in a face-to-face setting.
• Friendly and attentive personality.
• Excellent interpersonal and communication skills.
• Experience with conflict resolution in a customer service environment.
• Exceptional ability to attend to details.
• Computer skills (e.g., POS systems, accounting systems, Excel).
• High School Diploma or equivalent.
• Ability to multitask effectively, interacting with customers, answering phones, and attending to computer work.
• Must be able to work Holidays and weekends.
• Acceptable driving record.
• Ability to pass a background check.
• Zero-tolerance drug-free employer; includes pre-employment and random screening.
• Strong computer skills including Microsoft office products and point of sale programs.
• Basic mathematical knowledge.
• Must be able to operate a motor vehicle and be insurable by the company’s insurance policy (requires a clean driving record).
• Must be able to lift 25 pounds.
• Must be able to stand to greet customers and walk throughout the facility.

Benefits

• Comprehensive benefits package.
• Matching 401(k) program.
• Paid Time Off (PTO).
• Medical, Dental, and Vision coverage.
• Performance-based bonuses.