Customer Support Executive
Indezon Business Solutions
Gurugram(Udyog Vihar)0–5 yrs3d agovia Naukri
Walk-in drive · 12 Oct to 31 Dec · 9.30 AM - 3.00 PM
Udyog Vihar Map
About the Role
This role involves handling customer inquiries to resolve concerns and provide excellent customer service.
Key Responsibilities
- Handle customer inquiries via phone calls, emails, and chats.
- Provide product information and answer questions about company products/services.
- Identify opportunities to upsell/cross-sell relevant products/services.
- Maintain accurate records of customer interactions using CRM software.
- Escalate complex issues to senior team members or supervisors.
Requirements & Tech Stack
- Experience with CRM software.
Qualifications
- No specific qualifications explicitly mentioned.