Dental Office Assistant

About the Role

Sullivan Family Dentistry, supported by Heartland Dental, is seeking a Business Assistant to join their team. This role operates in an environment that encourages learning, team cohesion, and prioritizes patient care.

Key Responsibilities

• Greet and welcome patients.
• Manage front office duties: answer phones, check mail and email, communicate with patients and insurance companies.
• Utilize Dentrix for patient scheduling and records.
• Schedule and confirm appointments for multiple providers.
• File patient insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage.
• Post insurance and patient payments and process accounts receivables.
• Review treatment plan fees and payment options with patients.
• Partner with providers and the team to implement Heartland Dental systems to optimize office potential.

Requirements & Tech Stack

• Experience working in a fast-paced and customer-centric environment.
• Excellent communication and organizational skills.
• Ability to protect PHI and maintain data safeguards; regular HIPAA training will be required.
• Dentrix or other dental software experience.

Qualifications

• 1+ years of experience in a dental or medical setting (Preferred).
• 1+ years of experience with insurance billing and accounts receivable (Preferred).

Physical Requirements

• Ability to perform essential duties satisfactorily with or without reasonable accommodation.
• Prolonged periods sitting at a desk and working on a computer.
• Ability to lift up to 15 pounds at times.
• Availability to attend virtual or in-person training sessions periodically throughout the year.
• Tuberculosis (TB) test required for all new hires in dental office positions (Not applicable in FL & TN).