Intern, Farm Agent Team Member

About the Role

Tricia Melnichak - State Farm Agent is seeking a Business Intern to fulfill administrative duties and support the office in gaining and keeping customers. This position offers a versatile role for a candidate with attention to detail, dedication to customer relations, and marketing-mindedness.

Key Responsibilities

• Assist business goals of the insurance agency with mutually agreed-upon expectations.
• Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet customer needs while promoting business development.
• Gain hands-on experience with the daily operations of a small business, including administrative processes, organization, scheduling, and workflow management.
• Assist with Facebook and Instagram content, digital marketing initiatives, community outreach, and creative campaigns to help grow the local presence.
• Develop professional communication skills by assisting with customer interactions, follow-ups, and relationship-building activities.
• Learn how businesses attract new customers, develop relationships, identify opportunities, and measure growth.
• Gain exposure to business ownership, goal setting, team collaboration, customer retention, and decision-making.

Qualifications

• Full-time student currently enrolled in an undergraduate or post-graduate program throughout the duration of the internship.
• Coursework or expressed interest in areas such as Insurance, Financial Services, Real Estate, Marketing, etc.
• Ability to work collaboratively as part of a team, as well as operate independently.
• Effective customer service and interpersonal skills, including the ability to create, build, and maintain relationships with internal and external parties.
• Prioritization, time management, and organizational skills to meet deadlines while maintaining attention to detail.
• Curious, eager to learn, comfortable with technology, and excited to contribute fresh ideas.
• Must be able to obtain applicable state insurance licenses if required for assigned duties.

About Our Agency

• Mission: To help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
• Location: Shiloh
• Team Size: 5 members
• Awards: Ambassador Travel, Legion of Honor, Bronze Tablet
• Additional Languages Spoken: Spanish