Branch Manager Trainee

About the Role

The Branch Manager Trainee position is designed to prepare individuals to manage a branch office by learning the consumer finance business, Regional Management Corp.'s (RMC) business practices, and developing the necessary skill set to run a branch and manage people.

Key Responsibilities

• Complete a 15-month technical and soft skill training program.
• Serve as a subject matter expert in RMC personal loan product offerings, presenting loan solutions to customers.
• Assist in developing marketing strategies to increase the branch’s loan portfolio and enhance profitability.
• Establish and build customer relationships through exceptional service.
• Utilize RMC account management practices for delinquent customers.
• Transport money and deposits to and from the bank.
• Complete the training program within the allotted time.
• Attend required in-person, offsite training sessions.
• Complete weekly progress reports and collaborate with management to develop, communicate, and track daily, weekly, and monthly goals.
• Report, manage, and maintain branch standards for all aspects of delinquency.
• Receive, track, and post all payments and fees to customer accounts in compliance with Company Policy.
• Close loans as directed by the manager.
• Manage all branch-to-customer communications via mail.
• Process loan product applications.
• Work with the manager to ensure proper daily opening and closing procedures for the branch.
• Assist in the development of new and maintenance of current business-to-business contacts.
• Perform other duties as assigned by leadership.

Requirements & Tech Stack

• Microsoft Office Suite products
• Valid Driver’s License and access to a dependable automobile with liability insurance coverage
• Ability to travel
• Willingness to relocate for career advancement

Qualifications

• Bachelor’s degree
• Detail oriented
• Must pass drug screen, criminal background check, and credit background check
• Bilingual (Preferred)
• Leadership roles in collegiate activities (Preferred)
• Community involvement (Preferred)
• Bachelor’s degree in a related field (business, accounting, finance, economics, management, marketing) (Preferred)

Critical Competencies

• Demonstrated passion for customer service
• Excellent written and verbal communication skills
• Customer service minded with a personality that relates well with a broad spectrum of people
• Ability to thrive in a pay for performance atmosphere
• Proven ability to multi-task
• High degree of integrity
• Confidence
• Sales mentality
• Adaptable to an ever-changing environment
• Desire for career advancement
• Problem solving skills