Associate Center Manager
cult fit
Gurugram(Sector 33 +2)0–5 yrs1h agovia Naukri
About the Role
The Centre Manager is the face of a Cultfit center and is responsible for delivering a seamless member experience, driving sales performance, and ensuring operational excellence. This role requires strong ownership, customer centricity, and a passion for creating an energetic, service-driven fitness environment.
Key Responsibilities
- Sales & Business Growth
- Own monthly targets for memberships, renewals, and upsells.
- Drive walk-in/trial conversions through effective consultations.
- Manage the entire membership conversion process with clean, consistent, and timely documentation via the portal.
- Centre Operations Management
- Ensure smooth daily operations using the prescribed checklist tools.
- Oversee class schedules, trainer punctuality, and session readiness.
- Conduct daily facility audits to maintain cleanliness, safety, and brand standards.
- Manage inventory of essentials (first-aid, water, etc.) and ensure timely restocking.
- Address operational gaps related to attendance, bookings, equipment, or facility.
- Member Experience & Engagement
- Build strong rapport with members to create a welcoming, community-driven environment.
- Resolve escalations and ensure a smooth before/during/after-class experience.
- Capture and document feedback from members and trainers for continuous improvement.
- Uphold Cultfit's service quality and act as the primary representative of the center.
Qualifications & Skills
- Bachelors/Diploma degree.
- 2-5 years of experience in sales, operations, hospitality, retail, or service roles.
- Strong communication and customer-handling skills.
- High ownership and problem-solving ability.
- Good to have: Passion for fitness, wellbeing, and community building.
Work Schedule
- Straight Shift: On most days, you will be assigned a straight shift, which may be either:
- Morning shift: 5:30 AM to 2:30 PM
- Evening shift: 1:30 PM to 10:30 PM
- Split Shift (Based on Business Requirements): On some days, you may be assigned a split shift, which requires reporting to the center in both the morning and evening:
- Morning shift: 5:30 AM to 9:30 AM
- Evening shift: 5:00 PM to 10:00 PM