Tele-Sales Associate

About the Role

This is a full-time, on-site Tele-Sales Associate role based in Srinagar.

The Tele-Sales Associate will engage with prospective and existing customers over phone calls to explain loan products, clarify eligibility criteria, and guide them through the application process.

Key Responsibilities

• Generating and qualifying leads.
• Maintaining accurate call records.
• Following up with customers to ensure timely completion of documentation.
• Handling customer queries professionally.
• Updating CRM or tracking tools.
• Contributing feedback to improve scripts and outreach strategies.
• Working closely with internal teams and partner institutions to meet sales targets while adhering to compliance and quality standards.

Requirements & Tech Stack

• Basic computer and documentation skills, including data entry, CRM usage, and accurate record-keeping.

Qualifications

• Strong communication and interpersonal skills, including clear spoken English/Hindi and active listening.
• Sales and customer service skills, such as persuasive calling, objection handling, and relationship-building.
• Time management and organizational skills to manage call volumes, follow-ups, and daily reporting.
• Prior experience in tele-sales, call centers, or financial services sales is preferred but not mandatory.
• Ability to learn loan products and compliance requirements quickly and apply them consistently during customer interactions.
• Minimum educational qualification: Higher Secondary (12th pass).
• A graduate degree in any discipline is an advantage.
• Comfort working from the Srinagar office and meeting performance targets in a structured, team-oriented environment.