Voice Process
HCLTech
Chennai, Tamil Nadu, IndiaFresher2d agovia LinkedIn
Job Title: Customer Service Associate - Fresher (Voice Process)
Company: HCLTech
Location: Chennai
Employment Type: Full-Time
Shift: US Shift (Night Shift)
Key Responsibilities
- Resolve customer queries at the first point of contact.
- Deliver a positive customer experience.
- Contribute to the process through improvement ideas.
- Willingness to work in shifts.
Skills & Competencies
- Strong verbal and written communication skills.
- Active listening skills.
- Ability to multi-task.
- Capable of handling a fast-paced, innovative, and constantly changing environment.
- Team player.
- Basic knowledge of MS Office applications, especially Excel and Outlook.
- Professional, courteous, friendly, and empathetic.
Educational Qualifications
- Bachelor's degree in any discipline (Arts & Science) preferred.
- 2024-2026 Passed out.
- B.E/ B.Tech, MCA & MSC(IT) are not eligible to apply.
Key Competencies
- Customer Focus
- Communication Skills
- Team Collaboration
- Attention to Detail
- Time Management
- Problem Solving
- Adaptability