Customer Service Specialist

About the Role

Altruist Technologies Pvt. Ltd. is seeking a full-time, on-site Customer Service Specialist in Noida.

Key Responsibilities

• Respond to customer inquiries via phone, email, and other channels.
• Ensure prompt and accurate resolution of issues related to Altruist’s services and platforms.
• Handle incoming calls.
• Document customer interactions.
• Escalate complex cases.
• Follow up to ensure closure and customer satisfaction.
• Maintain high standards of phone etiquette.
• Adhere to service level agreements.
• Provide feedback to internal teams on recurring customer issues.
• Update customer records.
• Support process improvements for customer experience.
• Collaborate with colleagues to deliver consistent, high-quality service.

Requirements & Tech Stack

• Strong Customer Support and Customer Service skills.
• Ability to handle high volumes of inquiries professionally.
• Experience in enhancing Customer Satisfaction and Customer Experience through empathetic, solution-oriented interactions.
• Excellent phone etiquette and clear verbal communication skills.
• Good written communication skills.
• Basic computer proficiency (CRM tools, ticketing systems, email and office applications).
• Ability to work on-site in Noida.
• Ability to manage time effectively and stay organized in a fast-paced environment.

Qualifications

• Prior experience in telecom, digital services, or BPO customer service is an advantage.
• Minimum educational qualification: high school diploma.
• A graduate degree in any discipline is preferred.
• Comfort with rotational shifts, if required.
• Strong commitment to ethical, inclusive, and respectful customer interactions.