Customer Service Agent

About the Role

DATAMARK, Inc. is seeking a professional and experienced Bilingual Interpreter to join our team. This role is crucial in facilitating effective communication between clients and customers.

Key Responsibilities

• Determining the language needs of the caller
• Entering appropriate customer information as needed
• Accessing appropriate databases
• Quickly transferring calls to the appropriate staff member
• Providing additional assistance when needed

Requirements & Tech Stack

• Ability to enter and access information using a computer terminal while responding to customer needs
• Excellent keyboarding skills
• Professionalism, accuracy and speed are essential
• Excellent command of the English Language
• No other language skills are required

Qualifications

• Excellent customer service, communication, and interpersonal skills