Transactions Specialist I / Mail Extractor / 1st Shift

About the Role

As a Transactions Specialist I Mail Extractor in JPMorganChase's Receivables Operations team, you will play a vital role in keeping critical financial operations running smoothly by supporting the accurate and timely processing of client payments. This role is in a high-impact, production-based environment.

Key Responsibilities

• Extract and prepare work by opening envelopes, removing contents, and organizing items.
• Scan documents on OPEX equipment in the required order and orientation.
• Classify documents accurately (e.g., check, check stub, coupon, material, envelopes) and correct misclassifications.
• Validate check items for negotiability and identification, and follow established guidance for special items.
• Handle multi-check and no-check transactions by matching items and scanning in the required sequence.
• Ensure image quality by reviewing scanned images, re-running items, and cleaning equipment.
• Complete required tray and run details, including mail received date/time, tray number, mail type, and courier tracking number.
• Close and band bundles at the appropriate size and maintain scanned order.
• Escalate exceptions such as cash, foreign items, and unimageable/bulk/merchandise items per procedure.
• Work across production areas as needed to support overall team goals.

Requirements & Tech Stack

• Strong attention to detail with the ability to maintain accuracy in a high-volume production environment.
• Good oral and written communication skills.
• Comfortable working in a time-sensitive production environment with shifting priorities.
• Basic computer skills and working knowledge of Microsoft applications.
• Collaborative team player with a positive, solutions-oriented attitude.
• Physical requirements:
• Sitting up to 95% of the time.
• Standing and walking up to 10% of the time.
• Lifting up to 50 pounds up to 5% of the time.
• A Government Security Clearance is required for this role, which may include fingerprinting, a credit check, and employment history verification. Continued employment is contingent upon successfully obtaining and maintaining the required clearance.

Preferred Qualifications

• Prior experience in remittance processing, lockbox operations, or a related banking/financial services environment.
• Familiarity with OPEX or similar document scanning equipment.
• Experience working in a production-based or operations environment with daily quality and productivity targets.
• Prior experience working in a government-cleared or security-sensitive environment.

Schedule

• Monday - Friday, 7:00 am - 3:30 pm or 8:00 am - 4:30 pm.
• This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.