Phone agent

About the Role

ANR Business Consulting provides smart, reliable offshore support. The Phone Agent role is a full-time remote position responsible for handling inbound and outbound calls to support clients’ business operations.

Key Responsibilities

• Answer customer inquiries.
• Provide accurate information about services.
• Document call details in internal systems.
• Escalate issues when needed.
• Follow scripts and guidelines to ensure consistent, professional communication.
• Adapt responses to individual caller needs.
• Schedule appointments.
• Conduct basic follow-up calls.
• Coordinate with internal teams to resolve customer concerns promptly.
• Maintain reliable attendance.
• Adhere to performance targets.
• Deliver courteous, efficient service on every call.

Requirements & Tech Stack

• Customer service or call center experience.
• Basic computer literacy, with the ability to use CRM or call management software, email, and online communication tools.
• Ability to work independently in a remote environment, with reliable internet access and a quiet workspace.
• Comfort working with international clients and teams, with cultural sensitivity and professionalism.
• Willingness to work set schedules, meet performance metrics, and participate in ongoing training and coaching.

Qualifications

• Strong verbal communication skills.
• Active listening abilities.
• A clear, professional phone presence.
• Time management and organizational skills, including the ability to manage call queues, follow scripts, and complete documentation accurately.
• High school diploma or equivalent.
• Additional training or experience in customer support or business process outsourcing is an advantage.