Assistant in Training

Key Responsibilities

Sales Generation and Guest Service

• Greet Guests with a friendly, engaging attitude, and provide legendary service.
• Answer questions regarding the store and its merchandise.
• Recommend, select, and help locate or obtain merchandise based on Guest needs and desires.
• Anticipate and fulfill Guest’s needs by suggesting additional items and creating a wardrobing experience.
• Demonstrate product utilizing product knowledge and sales education.
• Maintain and share knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Remain consistent on personal sales and impact Teammates’ presentations.
• Achieve personal sales-per-hour, average sales, and total net sales goals.
• Provide legendary service in the Front 5, sales floor, fitting rooms, and register area.
• Be knowledgeable of all exchange and return procedures.
• Fill out and effectively use the Sales Presentation Guide (SPG) daily.
• Meet or exceed performance standards in all Buckle business builders and guest loyalty (fit appointments, Buckle credit card, guest connect).
• Investigate and navigate how to expand Guest selection through Inventory Manager, advanced product search, and iPad apps.
• Maintain and build good Guest relationships to develop a client-based business.
• Lead by example with a high level of showmanship, excellent customer service, and attentiveness.
• Recognize and communicate Guest Levels with the Team.
• Ask business-driven and showmanship questions often to Manager, Team Leaders, and all Teammates.
• Be coachable and welcome feedback from Manager to improve sales presentations.
• Consistently perform leadership actions and maintain high standards, whether or not the Manager is present.
• Plan sales goals with Store Manager.
• Demonstrate ownership of store’s sales performance (Sales, Average sale, Business builders, Denim).
• Possess a passion for product education and showmanship.

Teammate Recruiting, Training and Development

• Recognize recruiting opportunities by utilizing Jobs & Careers cards, email referrals, and Teammate Recommend.
• Coach and create relationships through Guest Loyalty and Guest Preferred.
• Develop skills and assist in leading, directing, motivating, and educating new Teammates to meet and achieve Buckle’s accountability, shift orientation, Loss Prevention, and sales presentation standards.
• Maintain a positive attitude at all times creating a positive floor culture.
• Demonstrate personal dress code to encourage and coach the latest fashion in all Teammates and Team Leaders.
• Participate effectively in daily setup, training, impacting, and reviewing while utilizing the Performance Tracker.
• Motivate Teammates to initiate and complete daily tasks set by Store Management.
• Demonstrate, coach, and influence results of denim showmanship and denim fit cards.
• Create and develop results in your department and balance all DM actions within your segment.
• Execute actions from department calendars and track on the Weekly Delegation Worksheet.
• Demonstrate leadership actions during segments.
• Demonstrate how to get the Guest involved with product.
• Be vocal and continuously update fellow leader and Team.
• Responsible for asking for and remembering Guest names.
• Effectively understand and show the merchandise of both the Gals and Guys’ sides.
• Partner with Store Manager to pick store’s education focus and help delegate and implement focus all week.
• Help execute all segments to support business goals.
• Assist Store Manager in recruitment of all store staffing needs.
• Understand how to explain pay and Buckle Benefits.
• Responsible for keeping up to date with contact list and adding top talent on the team consistently.
• Execution/training on Leadership playbook.
• Accountability of all characteristic pieces.
• SPG Teammate/leader training shifts.
• Responsible for training and coaching with manager on all non-sales positions.
• Assertive to execute actions with constantly changing sales focuses.
• Ability to identify and follow through on all Teammate training needs.

Visual Merchandise Management

• Own and influence product through zone ownership, recognizing and assigning Zones and projects to Teammates daily with a specific learning goal.
• Execute and demonstrate all new tools and videos that apply to zone ownership and take initiative in knowing and executing zone ownership questions.
• Partner with Store Manager to delegate, demonstrate, and review all 4 zones.
• Confirm Teammates are following through with Visual Standards, Visual library, and Weekly Visual Checklist throughout their shift.
• Show aptitude in recognizing merchandising opportunities from freight to floor and life cycle of product, communicating recommendations and solutions to Store Manager.
• Give informational and influential store tours.
• Ensure sales floor is consistently sized and new freight is appropriately displayed.
• Exhibit ability to create changes to improve store’s overall performance via Performance Tracker.
• Ability to foresee and anticipate changes in product and act independently to improve overall visual results.
• Responsible for visual standards on floor and backroom.

Operations

• Work a flexible schedule, which may include mornings, evenings, and weekends, and the day of/day after Thanksgiving and Christmas, based upon store and business needs.
• Understand and utilize planner including completion of Opening and Closing Checklists.
• Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
• Follow all Loss Prevention guidelines, including daily bag and purse checks.
• Execute and teach all Point of Sale (“POS”) procedures.
• Appropriately handle calls from Corporate Office.
• Maintain positive attitude when dealing with challenging situations.
• Understand and execute all policies regarding payments, returns, exchanges, and Loss Prevention practices.
• Navigate and execute all tools on the homepage.
• Knowledge and ability to give guidance and feedback to all non-sales positions.
• Complete all scheduled shifts and cover shifts when needed.
• Consistently maintain a clean, organized, and shoppable store.
• Provide feedback to Store Manager and Leadership Team regarding merchandise handling concerns.
• Communicate any policy violations and Teammate or Guest concerns to Store Manager, District Manager, and/or Human Resources.
• Understand and apply Buckle’s Code of Ethics and all policies, procedures, and handbooks.
• Insure all New Hire paperwork and tasks are promptly and accurately completed.
• Planning (week/month/year).
• Executes and trains others on opening/closing checklist.
• Complete Markdowns, Pulls, inbound/outbound freight, recalls, Return to Vendors (RTVs).
• Establish relationships and excellent communication with Corporate Office Departments.
• Monitor and maintain adequate inventory of supplies.
• Immediately handle emergencies in Store Manager’s absence.

Supervisory and Leadership

• Comfortable in giving and receiving feedback from peers and Management.
• Supportive of Leadership.
• Promote personal and store growth.
• Demonstrate and maintain a professional, mature, and stable relationship with all Teammates.
• Execute daily interviews as needed to support Team Development and growth.
• Overcome objections and problem solve.
• Motivated to self-educate on all company tools (videos, pieces, books) and ability to share this information with others.
• Understand and administer Buckle Commitment to Success.
• Ability to travel and cover other Stores within District based on business needs.
• Handle all schedule changes in a positive and professional manner.
• Fulfill mission statement by performing job duties with a high level of customer service while contributing to a positive team spirit.
• Special projects and other duties as assigned.

Supervisory Responsibilities

• Assists the Store Manager in supervising.

Requirements & Tech Stack

• High school diploma or general education degree (GED).
• OR one to three months related retail experience and/or training.
• OR equivalent combination of education and experience.

Qualifications

• Ability to work a flexible schedule, which may include mornings, evenings, and weekends.
• Physical ability to lift and maneuver 50lbs throughout the store and backroom.
• Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and jump; stoop, kneel, crouch, or crawl and talk or hear.
• Occasionally required to sit.
• Comfortable in giving and receiving feedback.
• Motivated to self-educate.

Compensation & Benefits

• Pay range: $16-$20/hr (estimated base rate plus commission).
• Full-Time Teammate Benefits:
• Health: Medical Coverage (two comprehensive plans, preventive care at 100%, virtual care), Dental and Vision Insurance, Virtual Care (24/7 access), Mental Health Resources (EAP).
• Wealth: 401(k) with Company Match, Health Savings Account (HSA) and Flexible Spending Accounts (FSA), Performance Bonuses, Teammate Discount (40% off Buckle products, 25% off gift cards).
• Peace of Mind: Vacation, Sick time, Floating holiday, Bereavement leave.
• Income Protection: Company-paid basic life and AD&D insurance, with options for supplemental life and disability plans.
• Leave of Absence Support: Paid and unpaid time away for qualifying situations.
• Supplemental Insurance Options: Accident, critical illness, and hospital indemnity coverage.
• Additional Benefits: Legal services, identity theft protection, and pet insurance.
• Part-Time Teammate Benefits:
• Teammate Discount (40% off Buckle products, 25% off gift cards).
• Medical Plan Access (two comprehensive plans, preventive care at 100%, virtual care).
• 401(k) with Company Match.
• Mental Health Resources (EAP).
• Paid Leave in Applicable States.