National College Leadership Program Trainee

About the Role

Encore's National College Leadership Program (NCLP) is a 5-month Manager in Training program designed to prepare individuals for immediate placement into Operations, Production, or Sales Manager roles. The program typically starts in July and focuses on developing individuals for careers in operations management or sales. Upon successful completion, trainees will be placed in one of Encore's 2,100+ nationwide venues, including luxury hotels, casinos, and conference centers.

Key Responsibilities

• As an Operations Manager (upon placement):
• Manage floor operations to achieve service excellence.
• Focus on customer service, staff leadership, performance management, and development.
• Achieve organizational goals through effective workforce and inventory cost control.
• As a Sales Manager (upon placement):
• Guide customers through event experiences.
• Identify solutions that meet customer goals and objectives for compelling event experiences.
• Utilize all available tools to ensure maximum event and revenue capture from assigned customer base.

Training & Development

• Participate in Technical, Operations, and Sales rotations.
• Engage in hands-on learning in venues alongside field leaders.
• Attend instructor-led training at the corporate office in Chicago, IL.
• Obtain certifications through online courses from ENCORE University Academies: Leadership, Technical, Operations, Sales, and Service.

Requirements & Tech Stack

• 4-year college graduate with a BA/BS degree.
• Preference for majors in Hospitality, Business/Management, Communications, Event Management, Theater, or related fields.
• At least 1 year of related professional work experience or a combination of employment/internships.
• Prior experience in management, operations, technology, and/or hospitality is a plus.
• Strong interest in a management career with the opportunity for advancement and promotion.
• Excellent communication, listening, and presentation skills.
• Effective leadership abilities and a customer satisfaction focus.
• Demonstrated technical aptitude through interest and exposure to new technology.
• Ability to work at a hotel location within major metro markets.
• Flexibility to relocate.

Physical Requirements

(Note: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.)

• Sitting: 2-3 Hours
• Standing: 4-5 Hours
• Walking: 4-5 Hours
• Stooping: 2-3 Hours
• Crawling: 2-3 Hours
• Kneeling: 2-3 Hours
• Bending: 2-3 Hours
• Reaching (above your head): 2-3 Hours
• Climbing: 0-1 Hours
• Grasping: 4-5 Hours

Lifting Requirements

• 0 - 15 lbs*: Continuously
• 16 - 50 lbs*: Frequently
• 51 - 100 lbs: Occasionally
• Over 100 lbs: Occasionally

Carrying Requirements

• 0 - 15 lbs*: Continuously
• 16 - 50 lbs*: Frequently
• 51 - 100 lbs: Occasionally
• Over 100 lbs: Never

Auditory/Visual Requirements

• Close Vision: Continuously
• Distance Vision: Continuously
• Color Vision: Frequently
• Peripheral Vision: Occasionally
• Depth Perception: Frequently
• Hearing: Continuously

Pushing/Pulling Requirements

• 0 - 15 lbs*: Continuously
• 16 - 50 lbs*: Frequently
• 51 - 100 lbs*: Frequently
• Over 100 lbs: Occasionally

Locations

(Trainees are placed in venues throughout the US, Canada, Mexico, and Europe.)

• West: Orange County, Los Angeles, San Diego, San Francisco, Seattle, Las Vegas
• Southwest: Dallas, San Antonio, Austin, Denver, Phoenix
• Midwest: Chicago, Nashville, Memphis
• Southeast: Atlanta, Miami, Orlando, Tampa, Charlotte, Puerto Rico
• Northeast: Boston, New York, Philadelphia, DC Metro Area
• Canada: Toronto, Vancouver

Compensation

• Salary Pay Range: $60,000.00 - $62,000.00
• Trainees receive a base salary.
• Upon placement, potential for base salary + bonus incentive.
• Compensation is determined by qualifications, location, travel, relevant work experience, skills, and expertise.
• Some positions may be eligible for overtime, bonuses, or incentives.