Field Service Tech, Farmington

About the Role

Scientific Games is seeking a Field Service Tech to address customer needs for lottery machine service break-fix, installation, and maintenance. No lottery industry experience is required.

Key Responsibilities

• Performs client-site servicing, repair, survey, and installation of company products.
• Provides technical support to customers on operational or maintenance aspects of system equipment.
• Serves as customer contact on technical and service-related problems.
• Diagnoses mechanical, hardware, software, and systems failures using established procedures.
• Determines the most cost-effective repair/resolution to minimize customer downtime.
• Reports for analysis of product failure trends and serviceability issues.

Requirements & Tech Stack

• Understanding of and experience with troubleshooting computer software and hardware technologies.
• Excellent interpersonal, verbal, and written communications skills.
• Proven technical and customer satisfaction skills.
• Ability to promptly respond to customer/management requests and feedback.
• Proven self-starter with motivation and drive.
• Great organization and time management skills to handle multiple responsibilities efficiently and promptly.
• Strong judgment and problem-solving skills to determine the most cost-effective repair/resolution to minimize customer downtime.
• Ability to prepare and analyze reports to identify product failure trends and serviceability issues.
• Ability to lift, install, and move large self-service equipment (occasionally lift or move up to 50 pounds).
• On occasion, ability to climb ladders.
• Pass background check and maintain a clean driving record.
• Pass NM-DOT written / driver skills requirements.
• Pay Rate: $21.50/hour.

Qualifications

• Must have a high school diploma or equivalency.

Physical Requirements

• Regularly required to sit, stand, walk, bend, use hands, operate a computer.
• Specific vision abilities required include close and distance vision, and ability to adjust focus.
• Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
• Use of approved Personal Protective Equipment is mandatory if working in field, production, and/or warehouse environments.