Catering Associate

About the Role

SSA Group is seeking talented and friendly associates to join our Catering team at Riverbanks Zoo & Garden.

Key Responsibilities

• Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.
• Oversee quality, product levels, and inventory of product.
• Fulfill guest needs quickly and efficiently, and resolve complaints effectively.
• Meet expectations of proper setup, execution, breakdown, and cleanup of each catered event.
• Execute back-of-the-house, front-of-the-house, and side work duties for overall productivity of banquet events.
• Express knowledge of menus, food presentation, and food service techniques with guest service in mind.
• Perform strenuous manual labor as required (equipment storage, event setup, tear down of tables and chairs).
• Support placement, movement, and storage of rental orders, buffet cards, and catering items.
• Support Catering Supervisors and Catering Operations Manager with problems during events and provide creative solutions.
• Maintain a friendly and approachable attitude towards clients, guests, and staff.
• Communicate clearly and openly with leaders for overall success.
• Display a sense of urgency at all times.
• Uphold a professional appearance and mannerism.
• Maintain a clean, safe, and organized work environment.
• Perform other tasks as deemed necessary.
• Uphold and demonstrate a complete understanding of company policies and procedures.

Requirements & Tech Stack

• Strong interpersonal and communication skills, including the ability to articulate to clients, General Managers, and HQ personnel.
• Excellent problem-solving/decision-making skills combined with the ability to be organized.
• Ability to remain flexible in a fast-paced environment.
• Ability to operate all equipment necessary to perform job duties.
• Physical ability to stand for extended periods and to move and handle boxes (35lbs) as necessary to operation, which entails lifting, and perform all functions.
• Ability to work varied hours/days, including nights, weekends, and holidays, as needed.

Qualifications

• Catering and/or event industry experience is a plus.
• All educational backgrounds are eligible.

Benefits

• Flexible hours
• Zoo Membership
• Meal Plans
• Retail discounts
• Partial same day pay available
• Eligible for overtime pay
• On-Demand Pay Program: Access a portion of earned wages before payday.
• Participation in a 401(k) program with a 15% company match (eligibility requirements apply)
• Tuition Discount through Partnership College
• Up to 8 hours of Bereavement Leave
• Holiday pay of 1.5x the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave (in accordance with applicable state and local laws)