Campus Safety Dispatcher

About the Role

The Campus Safety Dispatcher is responsible for accomplishing the mission of the Campus Safety Department, to provide for both the security and safety of the Rhodes community. This position is 40 hours per week.

Schedule:

• Wednesday - Thursday: 7 AM - 3 PM
• Friday: 12 PM - 8 PM
• Saturday - Sunday: 3 PM - 11 PM

Shift is subject to change based on the needs of the college.

Key Responsibilities

• Administer the Campus Parking Program specifications; management of issuing parking decals, updating parking information and appeals.
• Assist with care and maintenance of department equipment and supplies.
• Complete required paperwork in compliance with the Campus Safety Operations Manual and College Handbook, including but not limited to: operations notes, data entry and computer aided dispatch.
• Dispatch clearly and accurately in emergency/crisis/routine response via 911 and radio when emergency situations arise, in accordance with College and departmental policy, Federal, State and local laws.
• Enhance professional growth and development through participation in educational programs, current literature, in-service meetings and workshops as assigned.
• Complete annually the Campus Security Authority (CSA) training.
• Maintain a constant alertness for signs or indications of unusual or abnormal conditions in the Campus Safety office and incoming alarms and calls.
• Operate a customer service driven Campus Safety front office, sometimes under pressure with attention to detail, work with changing priorities, manage multiple phone lines, radio dispatching, monitor incoming door/gate/fire alarms, monitor camera system, while simultaneously and independently, exercise initiative and use discretion and priorities to ensure the safety of the Campus community.
• Complete required paperwork, maintain department records, reports, and files as required and confidentiality thereof.
• Work on a daily basis with student workers.
• Other duties as assigned.
• Regular and punctual attendance is an essential function to perform the duties of this position.
• This position is classified as essential personnel, which may require attendance during inclement weather or other times at which the campus is closed.

Requirements & Tech Stack

• Proficiency with Microsoft Office required.
• Must be able to complete an administrative assessment consisting of keyboarding, proofreading, and Microsoft Excel.

Qualifications

• High School Diploma or GED required.
• One-year minimum in dispatching or comparable organizational experience (e.g. customer service representative, computer aided dispatching, administrative/office support) preferred.
• Excellent customer service utilizing strong analytical skills, excellent communication, interpersonal and administrative skills.