Sales Associate

About the Role

Zolo's Coliving business requires individuals who can act as on-ground business owners, integrating Sales and Operations to ensure the complete performance of a cluster of properties. This role is accountable for driving strong occupancy, converting demand into bookings, creating local sales opportunities, delivering a strong resident experience, and operating with discipline.

Key Responsibilities

• Own Cluster Business Performance
• Take ownership of business performance across approximately 3 assigned properties.
• Track occupancy, bookings, vacancies, move-ins, and move-outs.
• Identify underperforming properties and build action plans.
• Balance Sales performance with strong property Operations and resident experience.
• Review metrics regularly and act quickly when performance deviates from targets.
• Drive Sales, Conversion & Occupancy
• Take direct ownership of occupancy across assigned properties.
• Handle property walk-ins and convert prospects into bookings.
• Follow up actively with interested prospects.
• Coordinate with Inside Sales teams on leads and conversions.
• Understand customer requirements and recommend suitable properties or offerings.
• Track available inventory and work towards filling vacant beds.
• Ensure leads are not lost due to poor follow-up or property-level execution.
• Build Local Demand
• Understand the micro-market around assigned properties.
• Identify potential demand sources such as colleges, offices, institutions, brokers, and local businesses.
• Build relationships to generate inquiries and referrals.
• Drive resident referrals and other local lead-generation initiatives.
• Identify opportunities to improve property visibility in the local market.
• Generate demand independently, not solely relying on centrally generated leads.
• Own Property Operations
• Ensure smooth day-to-day Operations across assigned properties.
• Maintain property readiness, cleanliness, safety, and service standards.
• Ensure rooms and beds are ready for prospective and incoming residents.
• Identify operational gaps and drive quick resolution.
• Coordinate Housekeeping, Maintenance, Security, and other property services.
• Prevent operational issues from negatively impacting Sales, occupancy, or resident experience.
• Own Resident Experience & Retention
• Build strong relationships with residents.
• Handle complaints and escalations with ownership and urgency.
• Ensure issues are resolved completely.
• Identify recurring complaints and work towards permanent solutions.
• Understand reasons for dissatisfaction and potential churn.
• Build resident trust through visibility, responsiveness, and consistent follow-through.
• Support resident engagement and community initiatives.
• Lead the Property Team
• Manage property-level staff across the assigned cluster.
• Set clear expectations around Sales, service, discipline, and execution.
• Allocate responsibilities and ensure daily activities are completed.
• Review individual and property-level performance.
• Coach team members to improve performance.
• Address underperformance and execution gaps early.
• Build a team capable of running properties consistently with minimal supervision.
• Manage Through Numbers
• Track Sales, occupancy, conversion, vacancy, customer experience, and Operations metrics.
• Maintain visibility into performance across all assigned properties.
• Understand the root causes of missed targets.
• Prioritize properties and issues requiring immediate intervention.
• Maintain required trackers, systems, and reporting accurately.
• Use data to focus time and effort effectively.

About Zolo and Coliving

Zolo reimagined living and hospitality as a connected journey, simplifying urban living by integrating professionally managed homes, essential services, technology, and community. Zolo Coliving aims to be the most trusted living and hospitality ecosystem for the new generation.

Compensation

• Total Compensation: ₹6.5 LPA
• ₹3.5 LPA Fixed
• ₹3 LPA Performance-Linked Variable (linked to defined monthly performance outcomes)

Requirements & Tech Stack

• Sales orientation
• Communication and confidence
• Energy and hustle
• Comfort with targets
• Ownership mindset
• Ability to influence and convince people
• Willingness to work on ground and move across properties

Qualifications

• High-potential freshers are welcome.
• Candidates with 0.5 – 1 year of Sales experience.
• Relevant exposure can include:
• Inside Sales
• Field Sales
• Business Development
• Real Estate / Property Sales
• Hospitality Sales
• Customer Acquisition
• Retail / High-Interaction Sales