Operations Analyst

Job Overview

We are seeking a detail-oriented Operations Analyst to support business operations, analyze performance data, and identify opportunities to improve operational efficiency. The successful candidate will work with cross-functional teams to evaluate workflows, prepare reports, monitor key performance indicators, and support data-driven business decisions. This position is suitable for candidates with strong analytical and organizational skills who are interested in business operations, process improvement, and operational planning.

Key Responsibilities

• Analyze operational data to identify trends, patterns, and improvement opportunities.
• Prepare regular reports and dashboards to monitor business performance.
• Track key performance indicators (KPIs) and operational metrics.
• Review existing workflows and recommend process improvements.
• Assist with operational planning, forecasting, and resource allocation.
• Collect, organize, and validate data from multiple business systems.
• Identify inefficiencies and help develop practical solutions.
• Support the implementation of operational policies and procedures.
• Collaborate with finance, customer service, IT, and other departments.
• Monitor project timelines, deliverables, and operational milestones.
• Prepare presentations and summaries for management review.
• Maintain accurate operational records and documentation.
• Assist with budgeting, cost tracking, and expense analysis.
• Support the development of standard operating procedures (SOPs).
• Investigate operational discrepancies and recommend corrective actions.
• Help automate routine reporting and administrative processes.
• Participate in cross-functional projects focused on efficiency and productivity.
• Ensure operational activities follow internal policies and applicable requirements.

Requirements & Tech Stack

• Proficiency in Microsoft Excel or similar spreadsheet tools.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Economics, Finance, Statistics, or a related field preferred.
• 0–2 years of experience in business operations, data analysis, administration, or a related area.
• Strong analytical, critical-thinking, and problem-solving skills.
• Ability to organize, interpret, and present business data.
• Strong attention to detail and accuracy.
• Good written and verbal communication skills.
• Ability to manage multiple tasks and meet deadlines.
• Comfortable collaborating with teams across different departments.
• Willingness to learn new business systems and analytical tools.
• Must be legally authorized to work in the United States.

Preferred Qualifications

• Familiarity with Power BI, Tableau, or other reporting tools.
• Basic knowledge of SQL or database reporting.
• Experience with ERP, CRM, or business management systems.
• Understanding of process mapping and continuous improvement methods.
• Familiarity with project management tools such as Jira, Asana, or Trello.
• Experience preparing operational reports or performance dashboards.
• Knowledge of basic budgeting and business performance analysis.