Support Intern
Cyboard School
Gurugram, Haryana, IndiaFresher52m agovia LinkedIn
About the Role
We are looking for a proactive Support Intern to assist the Support Team in managing parent queries, resolving basic technical issues, maintaining records, and ensuring a smooth experience for parents and students using our online school platform.
Key Responsibilities
- Handle parent queries through calls, emails, and other communication channels.
- Assist parents with basic technical issues related to the online learning platform.
- Coordinate with internal teams to ensure timely resolution of queries and complaints.
- Maintain accurate records of customer interactions, complaints, and follow-ups in the CRM.
- Follow up on pending issues and ensure timely closure within defined timelines.
- Support the team in improving parent satisfaction and overall customer experience.
- Identify recurring issues and report them to the concerned team.
- Assist with daily support operations and prepare regular activity reports.
Requirements & Tech Stack
- Graduate or pursuing graduation in any discipline; candidates from IT or Computer Science backgrounds are preferred.
- Excellent verbal and written communication skills.
- Basic knowledge of computers, internet applications, and troubleshooting.
- Familiarity with Google Workspace, MS Office, and CRM tools is an advantage.
- Strong problem-solving, coordination, and follow-up skills.
- Willingness to learn, attention to detail, and a customer-focused attitude.
- Data management
- Customer handling
- EdTech
What You Will Gain
- Practical Experience: Hands-on exposure to customer support, parent communication, and day-to-day operations in an online school.
- Technical Skills: Learn basic troubleshooting, CRM management, and digital support tools.
- Professional Development: Improve communication, problem-solving, teamwork, and customer-handling skills.
- Industry Exposure: Gain valuable experience in the EdTech and online education sector.
- Career Growth Opportunity: Based on your performance, skills, and organizational requirements, you may have the opportunity to transition into a full-time employee role with the organization upon successful completion of the 6-month internship.
Note: This is a paid internship.