Trainee IT support Engineer
Utthunga Technologies
Bengaluru0–5 yrs1m agovia Naukri
About the Role
The Trainee IT Support Engineer provides first-level IT support to end users, focusing on learning IT support processes, troubleshooting common technical issues, and maintaining IT assets while ensuring excellent customer service.
Key Responsibilities
- Provide first-level technical support for desktops, laptops, printers, and peripherals.
- Install, configure, and troubleshoot Windows operating systems and Microsoft Office applications.
- Log, track, and resolve IT support tickets within defined SLAs.
- Install and configure software applications.
- Support basic network troubleshooting (LAN, Wi-Fi, VPN, printers).
- Assist in onboarding and offboarding employees, including system setup and asset allocation.
- Maintain IT asset inventory and update asset records.
- Perform basic hardware diagnostics and coordinate repairs.
- Support antivirus, endpoint security, and operating system updates.
- Assist in backup verification and data recovery activities.
- Escalate unresolved issues to senior IT engineers.
- Maintain documentation for IT procedures and support activities.
- Follow IT security policies and cybersecurity best practices.